PARUL NIGAM
Lucknow
Summary
Results-driven Operations professional with 4 years of experience in SaaS EdTech, focusing on customer success and operations management. Skilled in customer onboarding, CRM management, and process optimization. Managed a portfolio of 400+ customers, improving retention and delivering impactful product training in startup environments.
Overview
4
4
years of professional experience
Work History
Assistant Operations Manager
AiSensy
Gurgaon
11.2025 - 06.2026
- Managed end to end SaaS onboarding for 150+ enterprise customers, achieving a 90% onboarding success rate through API setup, Meta verification, and stakeholder coordination.
- Conducted weekly product demonstrations and onboarding sessions, improving new customer activation by 70%.
- Completed onboarding journey for customers on platform, including API setup with Meta guidelines and FBM verification.
- Facilitated interdepartmental communication to ensure smooth project execution.
Senior Operations Executive
Kapable
Delhi
04.2025 - 07.2025
- Managed end-to-end learner lifecycle operations for 500 professionals, achieving 95% issue resolution rate and ensuring smooth management of operational issues.
- Designed leadership programs for working professionals to enhance their leadership capabilities.
- Analyzed operational data to identify trends and improve efficiency.
- Developed and implemented process improvements to streamline workflows.
- Collaborated with cross-functional teams to enhance project outcomes.
Operations Executive
JetLearn
Remote
08.2022 - 04.2025
- Managed core operations, driving 70% revenue growth through retention of long-term clients.
- Managed portfolio of 400 international customers, coordinating class scheduling, query resolution, and personalized support to enhance learning experience and customer satisfaction.
- Learning Platform for K-12 Kids
Education
Masters - Commerce
National PG College
Lucknow12-2022
B.Com - Honors
University of Lucknow
08-2020
Skills
- Operations Management
- Customer Success
- SaaS Operations
- CRM Management
- HubSpot CRM
- Client Onboarding
- Customer Retention
- Stakeholder Management
- Process Improvement
- Team Coordination
- Project Management
- Data Analysis
- MS Excel
- Google Workspace
- Training & Enablement
- Escalation Resolution
- API integration
- Software onboarding
- User onboarding
- Data analytics
- CRM expertise
- product demonstration
- effective communication
- team collaboration
- Workflow automation
- Salesforce CRM
- Zendesk expertise
- Intercom communications
Volunteer Experience
- Dissertation (For College), Organization Name, 01/01/22, Done a research on Customer Satisfaction and Brand Loyalty of STARBUCKS
- Web Development, Organization Name, 05/01/19, Designed a website for easy accessibility of tourism in Lucknow using HTML & CSS
Languages
- English, Native
- Hindi, Native
Timeline
Assistant Operations Manager
AiSensy
11.2025 - 06.2026
Senior Operations Executive
Kapable
04.2025 - 07.2025
Operations Executive
JetLearn
08.2022 - 04.2025
Masters - Commerce
National PG College
B.Com - Honors
University of Lucknow