PARUL OJHA
Project Manager
Kolkata
Summary
Resourceful Project Manager with 10+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Diligent professional with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Overview
9
9
years of professional experience
3
3
Certifications
1
1
Language
Work History
Project Manager
Wipro- CITIBANK
04.2024 - 09.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. Hnalding team of about 50+ members.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Release Manager
Wipro Limited-CITIBANK
07.2021 - 07.2023
- Worked as Release Manager for Development Support Centre Team for DevOps based project of NAM region(CitiBank)
- Implementation of Production Release every month from initial planning to execution in coordination with stakeholders and supporting teams of over 100 members.
- Implementing best processes & practices from ITIL framework in alignment with DevOps principles to provide better support to the client & other support teams
- Supporting Development, Scrum, Testing, Release & Deployment teams involved in Sprint & Agile methodologies for Lower Environment prior to Production roll out in order to come up with quality & timely deliverables
- Setting up the Incident Communication Management process for the client & other stakeholders as informed of any ongoing issues leading to service interruption or degradation
- Providing leadership, guidance & service support during events/incidents
- Working to ensure that technical teams achieve effective and efficient restoration of service within any SLA's and that the technical teams understand importance of maintaining SLA poviding on time feedback to upper-level management and the customer on all incidents.
- Feedback includes but is not limited to incident descriptions, executive summaries, detailed timelines, action plans, work around and resolution of incidents.
- Setting up the Green Zone Change Management process during the approved downtime window for the release & deployment teams
- Work with the Change Advisory Board (CAB) for getting authorizations for important/critical changes.
- Implementation of beneficial changes in a controlled manner with minimum disruption to IT services
- Implementation of Automation of first point health check of required Applications within project.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Created presentations and infographic for platform release enhancement communications.
- Coordinated scheduled releases and updates.
- Collaborated with project developers, quality assurance team members and business analysts.
- Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
- Negotiated resource allocations among competing projects to optimize overall efficiency without compromising individual deliverables'' quality or timing requirements.
- Coordinated testing efforts across various departments to validate release readiness, ensuring high-quality products before deployment.
PMO Project Coordinator
Wipro Limited-CITIBANK
07.2020 - 07.2021
- Worked as PMO for Development Support Centre Team for DevOps based project of NAM region(CitiBank)
- Working to ensure that technical teams achieve effective and efficient restoration of service within any SLA's and that technical teams understand importance of maintaining SLA's.
- Implementation of Automation of first point health check of required Applications within project
- Handling onboarding/offboarding for new and existing employees
- Implementation of quality measures and KPIs within team of 100 members as per project requirements.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Improved project efficiency by streamlining communication and collaboration between team members.
- Established clear lines of communication with stakeholders, providing regular updates on project status and addressing concerns as they arose.
- Fostered a culture of continuous improvement within the project management office, encouraging team members to identify and share best practices for efficient project delivery.
Associate Consultant
WIPRO Technologies-CITIBANK
11.2018 - 06.2020
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Led 3 projects under guidance and supervision of chief consultant.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Associate
WIPRO Limited
08.2016 - 10.2018
- Project Experience with BPS as Infra & Managed, Service Desk Engineer for Interaction and Incident Management
- Knowledge Article contribution and managing over 50 customer calls per day
- Resolving reported issues (Customer and Business) as per SLA and FCR
- Awareness of business priorities, objectives and business drivers
- Ability to understand and interpreting best practice, policies and procedures to ensure adherence.
- Logging all relevant incident/service request details, allocating categorization and prioritization codes and providing first-line investigation and diagnosis
- Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages etc.
- Updating SNOW under the direction and approval of service asset and configuration management if so agreed
- Resolving LAN and WAN and DNS/ Network issue
- Handling escalated issues/ complaints and provide input to development team
- Accessed documented procedures tools and manuals to provide support on company supplied hardware and equipment
- Gathered customer and technology information to determine technical support level; elevate calls to appropriate support level as necessary
- Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty
- Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.
Education
Master of Arts - English Literature
CSJM University
Kanpur09.2015
B. Ed - Education
Lucknow University
Lucknow08.2013
MBA - Human Resource Management
NIM
New Delhi09.2009
Bachelor of Arts - English Literature
SSNGDC
Bundelkhand University08.2007
12th Class - Science-PCB
UP Board
Basti05.2004
10th Class - Science
CBSE
Hamirpur06.2002
Skills
Project management
Accomplishments
- Received Clients' Appreciations on various occasions for smooth execution of monthly Digital Production Release
- Recognition by Wipro management for my contribution as PMO of Digital Prod and Non-Prod teams of approx 100 members for consistently maintaining KPIs
- Recognition for Best Trainee in 2016 for Airtel Account
- Rewarded for achieving ontime onboarding during contract renewal for around 120+ members
- Short stint as personality development trainer and skills expert
- Conducted seminars on personality development and training in various educational institutes
- Hosted seminar on journal of humanity and applied science, Lucknow in 2013.
Certification
Certified Scrum Master-2021
Timeline
PMP
04-2025
Certified Kubernetes Administrator
12-2024
Project Manager
Wipro- CITIBANK
04.2024 - 09.2025
Release Manager
Wipro Limited-CITIBANK
07.2021 - 07.2023
Certified Scrum Master-2021
06-2021
PMO Project Coordinator
Wipro Limited-CITIBANK
07.2020 - 07.2021
Associate Consultant
WIPRO Technologies-CITIBANK
11.2018 - 06.2020
Associate
WIPRO Limited
08.2016 - 10.2018
Master of Arts - English Literature
CSJM University
B. Ed - Education
Lucknow University
MBA - Human Resource Management
NIM
Bachelor of Arts - English Literature
SSNGDC
12th Class - Science-PCB
UP Board
10th Class - Science
CBSE