PARUL SAHAY
Delhi
Summary
Program & Change management professional with proven track record in driving successful transformations. Known for leveraging analytical skills and strategic thinking to facilitate seamless transitions. Reliable team player focused on achieving collective goals and adapting to evolving challenges.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program & Change Manager - Technology & Operations
IndiGo
07.2024 - Current
- Led Digital Command Center initiatives, improving incident response by 35% and reducing downtime by 50%
- Pioneered IndiGo's cyber resilience initiatives by leading cyber drills, tabletop exercises, process refinements, and security gap analysis, and strengthening preparedness against cyber-attacks
- Assisted in setting up the change management process, governance framework, KPIs and metrics for monitoring change status, progress and implementation of solution; Identified and managed anticipated resistance to change
- Implemented Third-Party Risk Management (TPRM) workflow and optimized existing processes, enhancing security compliance to 95% and reducing risk gaps by 30%
- Optimized vendor management, improving service delivery and contract efficiency by 46%
Program & Change Manager - Technology, Strategy & Operations
KPMG India Pvt. Limited
03.2021 - 06.2024
- Led the management and successful delivery of 25+ digital projects and 40+ product enhancements, driving key initiatives during a large-scale digital transformation
- Conducted ARIBA & COUPA change management assessments and readiness analysis, implementing communication strategies, training programs, and stakeholder engagement plans to drive adoption across 19+ and 8+ regions
- Led scrums/iteration calls, weekly reviews and steering committee meetings highlighting key risks to leadership team and sought leadership support on critical matters
- Set up program management structure, policies and developed program artifacts including project charter, program plan, risks/issue register, change and action log, data migration and cut over planning etc
- Managed engagement of identifying Digital Skills for the future, for a global organization; Led detailed assessment of industry trends across multiple sectors
- Developed UAT and go-live strategies, ensuring quality execution and seamless post-launch support while resolving governance and vendor conflicts
- Defined program success metrics, achieving a 21-point NPS boost and 10% faster revenue realization by streamlining delivery
Program & Change Management- Strategy & Technology
Markets & Markets
05.2019 - 07.2020
- Led a benchmarking study to analyze IT investment trends and provide competitive insights to 5+clients
- Conducted workshops with 8 IT Directors and CIOs, identifying and prioritizing 180+ strategic initiatives to align with industry trends and business objectives
- Developed a Go-to-Market (GTM) strategy for an MNC, facilitating overseas expansion in 13+ countries and driving a 20% revenue increase
- Provided business advisory for an online service aggregator, identifying new consumer market segments and prioritizing 7+ business initiatives for market penetration
- Spearheaded the design, inception, and MVP rollout of a standardized HR portal to streamline attendance, performance appraisal, recruitment, training, and payroll function
- Facilitated stakeholder workshops, mapping impacted business processes, defining user personas, and ensuring smooth seamless adoption across departments
Program & Change Manager- Technology
Zinnov Consulting
06.2017 - 07.2018
- Proposed and executed a global change management strategy, collaborating with stakeholders to drive effective communication, training and facilitated workshops
- Defined initiatives to establish a digital-first mindset across the workforce, addressing people's resistance to change by increasing awareness of the future state and driving enterprise-wide adoption by 95%
- Accelerated sales cycle optimization from 90 to 60 days by enhancing sales forecasting accuracy by 20%, leveraging a sales enablement platform
- Led market research, stakeholder interviews, and process mapping to define problem statements and uncover optimization opportunities
- Collaborated with senior stakeholders from cross-functional teams, managing key program KPIs (scope, budget, timeline) to ensure ontime delivery through structured governance reviews and cadence meetings
Associate Project Lead- Strategy
Grail Insights
10.2016 - 05.2017
- Conducted market sizing, competition assessment, and trend analysis for an OTT/CPG provider, evaluating the impact of regulatory frameworks and industry shifts on market positioning
- Designed a market entry strategy for one of the largest CPG players, performing a business model scan, competitor landscape analysis, and partner identification for strategic expansion
- Enabled revenue maximization for leading global technology firms by formulating product, partner, developer, and go-to market strategies, ensuring alignment with business objectives and market trends
Research Executive- Strategy
IPSOS
05.2016 - 09.2016
- Led campaign evaluation and advertising pre- and post-testing for global CPG & automotive clients, analyzing consumer behavior, category dynamics, and competitive positioning to optimize marketing effectiveness
- Assessed brand performance metrics, leveraging data-driven insights to refine advertising strategies, enhance customer engagement, and improve market penetration
- Improved decision-making by analyzing industry data and presenting actionable insights to stakeholders.
Research Executive- Strategy
NIELSEN
07.2014 - 03.2016
- Managed a multi-million-dollar revenue stream for CPG clients across 19 markets in Asia Pacific, Australia, and the Middle East, achieving 25% revenue growth for consecutive 7 quarters
- Recommended market expansion strategies for a leading food and beverage company, analyzing product capabilities, channel management, and promotional activities to double market share
- Designed assortment optimization strategies, increasing net throughput per store and contributing to a 15% revenue boost, while enhancing inventory management efficiency
- Developed a market prioritization framework for a CPG player, identifying high-potential markets and defining pricing, distribution, and marketing strategies to support successful product launch
- Conducted competitive intelligence assessments, evaluating business portfolios and identifying new market opportunities for a global tech giant
Associate Project Manager- Technology
CWG 2010
11.2009 - 10.2010
- Led end-to-end program management, overseeing status reporting, quality assurance, governance reviews, and resource planning, while monitoring team performance and project metrics to ensure on-time, within-budget delivery
- Spearheaded incident management, vendor coordination, and risk mitigation strategies, ensuring proactive issue resolution and minimal project disruptions
- Designed and conducted training sessions and workshops for internal stakeholders, ensuring effective knowledge transfer and operational readiness
Education
Certification in Business Analytics - Business Analytics
XLRI Jamshedpur
03.2021
Master's in business management -
IBS Hyderabad
03.2014
Bachelor of Technology - Electronics & Electrical Engineering
University of Rajasthan
09.2009
Skills
- Digital Transformation
- Change Management
- Program Management
- Agile Methodologies
- Continuous Improvement
- Stakeholder Management
- Cross functional collaboration
- Go to Market Strategy
- Vendor Management
- Process improvement
- Team leadership
- Stakeholder engagement
- Business transformation
- Risk management
Certification
- APMG Change Management
- Safe Agilist
- Scrum Master
- ITIL
- Trained in PMP
Timeline
Program & Change Manager - Technology & Operations
IndiGo
07.2024 - Current
Program & Change Manager - Technology, Strategy & Operations
KPMG India Pvt. Limited
03.2021 - 06.2024
Program & Change Management- Strategy & Technology
Markets & Markets
05.2019 - 07.2020
Program & Change Manager- Technology
Zinnov Consulting
06.2017 - 07.2018
Associate Project Lead- Strategy
Grail Insights
10.2016 - 05.2017
Research Executive- Strategy
IPSOS
05.2016 - 09.2016
Research Executive- Strategy
NIELSEN
07.2014 - 03.2016
Associate Project Manager- Technology
CWG 2010
11.2009 - 10.2010
Master's in business management -
IBS Hyderabad
Bachelor of Technology - Electronics & Electrical Engineering
University of Rajasthan
Certification in Business Analytics - Business Analytics
XLRI Jamshedpur
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