Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Websites
Timeline
Generic
PARUL Seth

PARUL Seth

Gurgaon

Summary

Dynamic Operations Manager with a proven track record at WNS, excelling in customer relationship management and team leadership. Spearheaded process improvements that enhanced operational efficiency by 30%, while coaching and mentoring teams to achieve strategic objectives. Committed to optimizing workflows and driving client satisfaction through innovative solutions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager

Norstella
Gurgaon
07.2024 - Current
  • Directed daily and weekly operations to achieve business plan and profitability targets.
  • Implemented process improvements that enhanced operational efficiency and minimized waste.
  • Coordinated team schedules to optimize resource allocation and enhance staffing effectiveness.
  • Facilitated cross-departmental communication, streamlining project execution and collaboration.
  • Resolved customer complaints promptly, maintaining high levels of satisfaction.
  • Monitored processes to boost efficiency, team performance, and quality of customer service.
  • Assessed employee development needs while providing constructive feedback on progress.

Operations Manager

WNS
Gurgaon
04.2018 - 07.2024
  • Handled a team size of 40, and ensured the best quality work, with the best quality and productivity.
  • Established key performance indicators to assess operational effectiveness.
  • Produced standard operating procedures to document processes and improve productivity.
  • Implemented process enhancements that boosted operational efficiency and client satisfaction.
  • Coached and mentored team members to align efforts with organizational objectives.
  • Managed daily operations to sustain optimal workflow and productivity levels.
  • Oversaw setup of new company location for client business continuity planning.

Deputy Manager

WNS
Gurgaon
04.2012 - 03.2018
  • Supervised team members to boost productivity and ensure operational efficiency.
  • Developed training materials for onboarding new staff and enhancing team skills.
  • Implemented process improvements to streamline operations and minimize delays.
  • Evaluated employee performance through consistent feedback and performance reviews.
  • Prepared monthly progress reports outlining achievements against targets.
  • Delegated tasks to staff while establishing priorities and objectives.
  • Conducted regular one-on-one meetings with employees to discuss performance and provide constructive feedback.
  • Planned and delivered training sessions aimed at improving employee effectiveness.

Assistant Manager

WNS
Gurgaon
04.2010 - 03.2012
  • Recruited and trained new employees to effectively meet job requirements.
  • Provided leadership and mentoring to ensure staff knowledge of company programs.
  • Delegated tasks while establishing clear priorities and goals for team members.
  • Conducted performance reviews to identify areas for employee improvement.
  • Managed quality of team outputs through thorough review of SEC filings and press releases.
  • Executed process improvement projects utilizing Lean Six Sigma methodologies.

Senior Analyst

WNS
Gurgaon
04.2008 - 03.2010
  • Successfully delivered projects focused on market analysis, development pipelines, and utilizing secondary research methodologies.
  • Utilizing a diverse range of secondary research resources, such as the FDA, clinical trial registries, the Orange Book, and SEC filings.
  • Utilizing various MS Excel tools for efficient working.
  • Share price analysis of top company gainers and losers.
  • Providing training to new joiners using impactful presentations.
  • Acted as the team spoc for transport and IT.

Analyst

WNS
Gurgaon
04.2007 - 03.2008
  • Built new company profiles from scratch, enhancing industry insights.
  • Conducted pipeline analysis for pharmaceutical, biotechnology, and medical device companies.
  • Analyzed quarterly and annual sales data for top-level companies; presented findings to clients.
  • Managed project timelines and deliverables to align with strategic goals.
  • Led process improvement initiatives focused on client satisfaction.
  • Implemented strategies for automating organizational processes.

Trainee Associate

WNS
Gurgaon
07.2006 - 03.2008
  • Developed new companies with efficient pipelines to enhance growth opportunities.
  • Collaborated with colleagues and clients to identify process improvements.
  • Contributed to creation of new Management Information Systems.
  • Initiated and executed projects based on client specifications.
  • Suggested innovative ideas for Standard Operating Procedure development.
  • Achieved all targets within Service Level Agreements.

Education

Master of Pharmacy - Pharmaceutics

Punjabi University
Patiala
01-2006

B.Pharma - Pharmacy

GGSIP University
03-2003

XII Class -

KV INA Colony
03-1998

X Class -

KV INA Colony
03-1996

Skills

  • Customer relationship management
  • Team leadership
  • Operational strategy
  • Workflow optimization
  • Coaching and mentoring

Accomplishments

  • Received awards for rising star, best employee, best team player, best QA analyst, and best people manager
  • Award of honor for setup of new facility

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2

Certification

  • White belt & lean six sigma certificates for quality & efficiency improvement projects

Websites

Timeline

Operations Manager

Norstella
07.2024 - Current

Operations Manager

WNS
04.2018 - 07.2024

Deputy Manager

WNS
04.2012 - 03.2018

Assistant Manager

WNS
04.2010 - 03.2012

Senior Analyst

WNS
04.2008 - 03.2010

Analyst

WNS
04.2007 - 03.2008

Trainee Associate

WNS
07.2006 - 03.2008

Master of Pharmacy - Pharmaceutics

Punjabi University

B.Pharma - Pharmacy

GGSIP University

XII Class -

KV INA Colony

X Class -

KV INA Colony

Similar Profiles

CREATE PROFILE
PARUL Seth