PARUL SHARMA
Bengaluru
Summary
With over 6 years and 7 months of experience in customer care and sales, I have built a strong foundation in providing exceptional service, resolving complex issues, and driving sales growth. My career has been focused on understanding customer needs, ensuring satisfaction, and contributing to business goals through effective communication and problem-solving. I’ve had the opportunity to work in fast-paced environments, where I managed customer inquiries, handled technical support issues, and promoted products and services.
Throughout my career, I have developed excellent interpersonal skills, enabling me to work collaboratively with teams across sales, technical support, and management to ensure a seamless customer experience. I am adept at navigating challenging situations, finding quick solutions to problems, and maintaining a positive relationship with clients. This has been key in reducing customer churn and improving retention rates.
Additionally, I have consistently exceeded performance targets, whether in terms of sales, customer satisfaction, or service quality. My ability to upsell and cross-sell has contributed to company growth, while my focus on customer service has helped maintain long-term client relationships. With a strong track record of success and a passion for delivering high-quality service, I am eager to bring my expertise to new challenges and opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Manager
Geekonomy Technology
01.2023 - 10.2024
- Developed monthly and annual quotas for the team to drive sales targets and enhance productivity
- Implemented marketing strategies to analyze trends, encompassing revenue projections and expense controls
- Conducted performance reviews to ensure delivery of targets, with a focus on individual successes and rewards
Assistant Sales Manager
MediBuddy
01.2021 - 12.2022
- Customer Engagement: Delivered outstanding customer service by addressing inquiries and providing information about products, services, and promotions.
- Sales Process Assistance: Supported senior sales representatives by scheduling client meetings, preparing proposals, and ensuring all sales documents were up-to-date.
- CRM Data Management: Maintained and updated the CRM system with accurate customer data, lead statuses, and sales progress.
- Marketing Support: Collaborated with the marketing team to develop and implement marketing materials, email campaigns, and promotional offers.
- Lead Follow-up: Followed up on leads generated through various marketing initiatives, ensuring that no opportunities were missed and providing feedback to the sales team on lead status.
- Product Demonstrations: Assisted in product demonstrations and presentations to clients, offering technical information and addressing customer concerns on the spot.
- Sales Metrics Tracking: Supported the team by tracking daily, weekly, and monthly sales activities to ensure targets were being met and identifying areas for improvement.
Sales Executive
Square Bpo
05.2019 - 12.2020
- Building Relationships: Managed relationships with existing clients and found new ones through calls, emails, and meetings, which helped boost sales in my territory by 20%.
- Understanding Client Needs: Listened to clients to understand their needs and recommended the best products or services, which led to closing several high-value deals.
- Generating Leads: Reached out to potential customers through cold calls, online research, and networking events, consistently filling my sales pipeline.
- Presenting Solutions: Delivered product presentations and proposals that addressed the client's challenges, resulting in a high success rate of closing deals.
- Negotiating Deals: Worked with clients to agree on pricing, terms, and conditions, and successfully closed deals, often exceeding my sales targets.
- Teamwork: Worked closely with the marketing and customer service teams to make sure clients were satisfied, and issues were resolved quickly.
- Tracking Sales: Kept track of sales activities and regularly updated my sales pipeline to stay on top of follow-ups, ensuring I never missed an opportunity.
- Reporting: Prepared weekly and monthly reports to share with the management team, highlighting sales progress and areas for improvement.
Customer Care Executive
Teleperformance
05.2018 - 11.2019
- Handling Customer Inquiries: Provided exceptional customer service by answering calls, emails, and messages, addressing queries related to Jio services, billing, and technical issues.
- Resolving Complaints: Effectively managed customer complaints and issues, troubleshooting problems related to network connectivity, billing discrepancies, and service disruptions, ensuring timely resolution.
- Product Knowledge: Stayed up-to-date with Jio’s latest plans, offers, and products, enabling me to offer accurate advice and recommend the best solutions to meet customer needs.
- Account Management: Assisted customers in managing their accounts, including helping them with recharge processes, plan changes, and activation of new services.
- Technical Support: Provided basic technical support, troubleshooting network-related issues, guiding customers on how to resolve them and ensuring smooth service.
- Upselling & Cross-selling: Promoted and recommended relevant Jio products and services, such as new plans, devices, and value-added services, helping to drive sales.
- Customer Retention: Focused on building strong relationships with customers, offering personalized solutions to increase satisfaction and reduce churn.
- Documentation & Reporting: Maintained accurate records of customer interactions, complaints, and resolutions in the CRM system, ensuring all follow-ups were tracked and completed.
- Team Collaboration: Worked closely with other departments, including technical support and sales, to ensure a seamless customer experience.
Education
12th - English
CBSE
01.2015
Bachelor of Arts - Arts
Collegiate Public State University PU
Chandigarh, India01.2018
Skills
- Facility Management
- Sales team training
- Strategic account development
- Sales operation
- Sales presentation
- Business development and planning
- Sales planning
- Sales operations
- Cold calling
- Sales and market development
- Prospecting skills
- Client relationship management
- Operations
- Sales reporting
- Sales processes
Certification
Google Analytics For Beginners
Languages
Hindi
Punjabi
English
Hobbies and Interests
- Dance
- Painting
- Tracking
Timeline
Sales Manager
Geekonomy Technology
01.2023 - 10.2024
Assistant Sales Manager
MediBuddy
01.2021 - 12.2022
Sales Executive
Square Bpo
05.2019 - 12.2020
Customer Care Executive
Teleperformance
05.2018 - 11.2019
12th - English
CBSE
Bachelor of Arts - Arts
Collegiate Public State University PU
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