Parul Srivastava

Led requirement gathering workshops with cross-functional stakeholders to capture and document enhancements in CRM workflows, pipeline/job creation, and invoicing processes, ensuring traceability across the SDLC.

Translated business needs into functional specifications for People & Culture initiatives (SuperCoach Portal, Learning Passport Portal), coordinating with development and QA teams for timely delivery.

Managed globally accessed enterprise portals (e.g., GAD – Global Audit Delivery), acting as liaison for enhancements, issue resolution, and cross-regional coordination to improve user experience and operational efficiency

Facilitated Agile ceremonies including daily stand-ups, backlog refinement, sprint reviews, and retrospectives, ensuring alignment between business priorities and technical delivery.

Prepared comprehensive documentation (BRDs, FRS, user stories, acceptance criteria, BPMN workflows, wireframes, prototypes) aligned with organizational governance standards.
Validated test cases and supported SIT/UAT cycles, ensuring integration flows, functional checks, and business-critical scenarios were thoroughly tested before production release.
Performed impact assessments for change requests, identifying dependencies, risks, and effort estimates to support stakeholder decision-making and prioritization.
Collaborated with DevOps and Release Management teams to support release readiness, deployment planning, and post-deployment validations.
Delivered automation solutions such as the Open Issue Follow Up Tool and Chargeability Report Automation, streamlining workflows, reducing manual effort, and strengthening compliance/reporting consistency across the organization.

Documenting and translating application [LUNA] business functions and
processes.
Warranting the system design is perfect as per the needs of the customer.
Participating in functionality testing and user acceptance testing of the new
features.
Developing a training programme and conducting formal training sessions
covering designated systems module.
Acting as a Scrum Master on assigned projects and assignments; and providing
work direction to the developers and other project stakeholders.
Creating the Jira ticket for the development and QA teams for the task and
epic, and tracking and updating the task status.

Formulated and executed strategies to drive customer acquisition and retention, leveraging data analysis and reporting to inform senior management decisions.

Facilitated Agile planning sessions by clarifying sprint commitments and ensuring alignment between product objectives and business goals.

Mapped business requirements into functional specifications, translating complex needs into actionable deliverables for development teams.
Prepared detailed documentation including Use Cases, Process Flows, Change Requests, System Requirement Specifications, and Requirement Traceability Matrices to support governance and compliance.
Designed wireframes and prototypes using Balsamiq, Visio, and Lucidchart to visualize workflows, system interactions, and future-state business processes.

Conducted requirement validation workshops with stakeholders to ensure solutions delivered measurable business value.

Collaborated with cross-functional teams during development and UAT phases to assess integration, performance, and end-to-end functionality, ensuring readiness for deployment.
Crafted business roadmaps and fit-for-business solutions by analyzing current vs. Desired states, enabling process rationalization, cost control, and efficiency improvements.