Summary
Overview
Work History
Education
Skills
Timeline
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Parul Tyagi

Ghaziabad

Summary

Dedicated and results-oriented professional seeking a challenging position in a growth-oriented organization where I can leverage my skills in customer handling and team management. Eager to contribute to team success and enhance operational efficiency.

Results-driven customer service professional with over 6 years of experience in managing customer inquiries, leading teams, and enhancing operational efficiency. Proven track record of achieving high levels of customer satisfaction and driving team productivity. Skilled in data management, communication, and technical skills including MS Office Suite.

Overview

10
10
years of professional experience

Work History

Customer Handling & Team Management, Service Department

Haicheng Mobile (India) Private Limited
Ghaziabad
01.2021 - Current
  • Handle customer inquiries via phone, email, and in-person, resolving issues promptly to ensure high levels of customer satisfaction
  • Generate daily cash reports and maintain accurate records of customer transactions using Excel
  • Train and mentor new team members on customer service protocols and company policies to enhance their skills
  • Collaborate with cross-functional teams to improve service delivery processes and implement new strategies
  • Achieved a customer satisfaction rate of 95% through effective issue resolution and follow-up

Team Leader

Parker Pvt Ltd
Ghaziabad
03.2020 - 12.2021
  • Led a team of 10 members, overseeing daily operations and ensuring targets were met consistently
  • Developed training materials and conducted workshops to enhance team skills and productivity, resulting in a 20% increase in team efficiency
  • Monitored team performance regularly and provided constructive feedback to improve efficiency
  • Fostered a positive team environment that encouraged collaboration and innovation, leading to the implementation of several process improvements

Sales Executive

Globe Agencies (Hero MotoCorp Ltd)
01.2018 - 12.2019
  • Managed incoming customer calls and inquiries effectively, promoting products and services to achieve sales targets consistently
  • Achieved an average monthly sales target increase of 15% through effective relationship building and follow-ups
  • Assisted in the development of promotional strategies that increased customer engagement by 30%
  • Maintained detailed records of customer interactions and transactions for future reference using CRM software

FDO & Customer Handling

Pace Tel Systems Private Limited
Ghaziabad
02.2015 - 11.2017
  • Provided front-line customer service addressing queries and resolving complaints in real-time
  • Ensured same-day service delivery for customer requests enhancing client satisfaction by 25%
  • Assisted in the documentation and follow-up of customer service requests to ensure resolution within 24 hours
  • Collaborated with technical teams to address and resolve complex issues effectively

Education

Bachelor of Business Administration -

Subharti University
Meerut
09.2024

12th Grade -

U.P Board
01.2017

10th Grade -

U.P Board
01.2015

Skills

  • Customer Service
  • Communication
  • Team Management
  • Data Management
  • Adaptability
  • Technical Skills
  • Leadership
  • Problem-Solving

Timeline

Customer Handling & Team Management, Service Department

Haicheng Mobile (India) Private Limited
01.2021 - Current

Team Leader

Parker Pvt Ltd
03.2020 - 12.2021

Sales Executive

Globe Agencies (Hero MotoCorp Ltd)
01.2018 - 12.2019

FDO & Customer Handling

Pace Tel Systems Private Limited
02.2015 - 11.2017

Bachelor of Business Administration -

Subharti University

12th Grade -

U.P Board

10th Grade -

U.P Board

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Parul Tyagi