PARVATHI SAIKRISHNA
Hyderabad
Summary
To be part of a challenging environment that gives the opportunity to hone my learning in Banking And Financial services, which in turn allows me to contribute to the organization to the fullest of my potential.my potential.
Excellent understanding of banking procedures and activities. Knowledge of Banking Operations. AML and KYC Operations. Retail Banking Operations. Customer/Client Servicing. Payments handling. Team Management & Leadership. Excellent in oral and written communicational skills. Good analytical skills with problem solving capabilities. Ability to analyse, discuss, observe and solve difficult issues.
Overview
3
3
years of professional experience
Work History
Deputy Manager
Kotak Mahindra Bank
Hyderabad
10.2024 - Current
- Entered new account information into computers and filed related forms and other documents.
- Maintained customer data confidentiality while inputting information into system.
- Advised clients on account features, benefits, fees, risks associated with different types of accounts.
- Attended meetings with senior management to discuss progress made towards achieving goals set out for the department.
- Assisted customers with completing the required paperwork accurately and efficiently.
- Reviewed customer applications and supporting documents to ensure accuracy and completeness.
- Verified customer identity and other relevant information against applicable regulations.
- Processed new account openings, including checking for compliance with Anti-Money Laundering rules.
- Maintained and built strong client relationships through quality, personalized interactions.
- Interviewed customers to obtain information needed for opening accounts And Providing Asset Loans.
Assistant Manager
Indusind Bank
05.2023 - 10.2024
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Counted and balanced cashier drawers.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
Senior Officer
ICICI Bank
02.2022 - 05.2023
- One of the key responsibilities will be coordination and collection of client specific information and completion of documentation to assist in the on boarding of new clients
- Responsibility of performing ongoing customer due diligence including maintenance and updating of AML and KYC records and information for existing clients
- Performs Enhanced Due Diligence on customers deemed high risk, and suggested account restrictions and/or account closures based on risk to the institution
- Monitoring the daily operational activities of the team and ensuring the assigned tasks are performed with accuracy/quality
- Processing of Bulk & Single NEFT /RTGS Transactions
- Handling of Teller,Vault Cash BOD And EOD Process
- Preparation of Dashboard and metrics related to payment transactions
- Preparing MIS of EOD Process and Tallying the Accounts
- Performing reconciliations of the payments and circulating the reports to the management - Daily/weekly/Monthly
- Processing the Service requests raised by the Customers
- Handling Queries and resolving them as per TAT/SLA
Education
Bachelor of science - Computers
Skills
- Finacle Banking Software
- Windows Operating Systems
- MS Office
- Sound skills in sales
- Process and procedure development
- Decision-making capacity
- Skilled in mediation
- Sales strategics
- Performance improvements
- Expertise in sales
- Operations management
- Conflict resolution expertise
- Product and service sales
- Customer service
- Problem-solving
Hobbies and Interests
- Gardening
- Playing Cricket
- Listening to music
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 01/08/98
- Nationality: Indian
- Marital Status: Married
Timeline
Deputy Manager
Kotak Mahindra Bank
10.2024 - Current
Assistant Manager
Indusind Bank
05.2023 - 10.2024
Senior Officer
ICICI Bank
02.2022 - 05.2023
Bachelor of science - Computers
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