Summary
Overview
Work History
Education
Skills
Languages
Timeline
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PARVATHI SIVAKUMAR

DUBAI

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Office Administration Assistant

FIRST STEPS SCHOOL
04.2018 - 07.2021
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
  • Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
  • Supported successful project completion by coordinating resources, tracking progress, and ensuring deadlines were met.
  • Boosted overall office organization with meticulous filing systems that enabled easy retrieval of essential documents when required.
  • Evaluated current administrative procedures for potential improvements that led to increased time savings for staff members across departments.
  • Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
  • Assisted in event planning and execution, from securing venues to managing invitations and logistics during the events themselves.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Customer Care Executive

AIR PHOINIX AVIATION SERVICES PVT LTD
04.2015 - 04.2017
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with customers to identify needs and expectations.
  • Maintained and managed customer files and databases.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

KNSK COLLAGE OF ENGINEERING
Nagercoil, India
06.2015

Skills

  • Organizational skills
  • Expense reporting
  • Meeting planning
  • Confidentiality handling
  • Scheduling appointments
  • Record keeping
  • Multitasking
  • Customer service
  • Team collaboration
  • File Maintenance
  • Staff Management

Languages

English
Advanced (C1)
Malayalam
Advanced (C1)
Tamil
Advanced (C1)

Timeline

Office Administration Assistant

FIRST STEPS SCHOOL
04.2018 - 07.2021

Customer Care Executive

AIR PHOINIX AVIATION SERVICES PVT LTD
04.2015 - 04.2017

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

KNSK COLLAGE OF ENGINEERING

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