Summary
Overview
Work History
Education
Skills
Tools
Accomplishments
Timeline
Generic

Parvathraj Jeganathan

Customer Success Manager
Bangalore

Summary

Customer Success Manager with 3+ years of SaaS experience and 7 years in hospitality, known for building strong client relationships, driving product adoption, and delivering long-term customer value. Calm, thoughtful, and proactive communicator who thrives in remote-first, async environments. Experienced in managing accounts across EMEA and the Americas, with a strong focus on onboarding, lifecycle engagement, and strategic retention. Comfortable owning tools like HubSpot, Notion, Canva, and Zapier to support cross-functional collaboration and scalable customer success.

Overview

10
10
years of professional experience
7
7
years of post-secondary education
5
5
Languages

Work History

Customer Success Manager (EMEA and Americas)

Tagalys Inc
06.2022 - Current
  • Company Overview: SaaS, Visual Merchandising Platform (Shopify - Fashion & Lifestyle)
  • Build and maintain strong relationships with key customers across regions
  • Serve as a trusted advisor, providing ongoing guidance and support
  • Conduct quarterly or half-yearly business reviews to assess satisfaction and align goals
  • Ensure consistent communication and relationship-building across accounts
  • Identify and collaborate with customers for case studies and testimonials
  • Monitor and improve key customer metrics (satisfaction, retention, and performance
  • Analyze usage and behavioral data to generate actionable insights
  • Identify and communicate upsell and cross-sell opportunities based on product usage
  • Develop and execute customer success plans for strategic accounts
  • Implement proactive strategies to mitigate churn risks
  • Work closely with product teams to share and act on customer feedback
  • Prepare pricing sheets and proposals for new and expanding clients
  • Partner with marketing on success stories and testimonials
  • Coordinate with support teams for smooth escalation management
  • Act as a customer advocate across internal teams to influence product and support decisions
  • Handle customer escalations professionally and efficiently
  • Provide tailored training sessions and resources to support feature adoption
  • Develop and share best practices for product usage to drive long-term success
  • Lead HubSpot CRM management, including reports, workflows, and access control
  • Oversee and manage JustCall support line operations

Manager – Customer Experience

Sunday Mattress
10.2021 - 02.2022
  • Effectively supervised day-to-day front and back end operations of a busy customer service department.
  • Managed all inbound queries though omnichannel integration.
  • Implementing change that anticipates and addresses customer questions, needs, and complaints, providing a personalized customer experience.
  • Continuously improved the customer’s touchpoints with the brand.
  • Reviewing and pulling insights from analytics and data ensuring the team is aligned with the company's goals.
  • Created and implemented the brands SOP towards customer grievances.

General Manager – Customer Service & Operations

Ministry of Barbeque
12.2019 - 10.2021
  • Hired, trained, and managed a team of more than 50 members.
  • Created a unique dining experience for customers through efficient systemic processes.
  • Designed operation workflows to suitably increase ROI while controlling cost flow.
  • End-end business development of the outlet through coordinated efforts across multiple functions.

General Manager – Customer Service & Operations

Bindaas Rasoi
12.2017 - 10.2019
  • Improved employee retention rate from 55% to 90%.
  • Reduced 15% on overall expenses projected in the yearly budget through lean programs without sacrificing quality.
  • Implemented on-time delivery and slashed inventory costs by 20%.

Manager – Customer Service & Operations

Diet Box
03.2015 - 11.2017
  • Increased production sales by 25%.
  • Reduced inventory costs by 20% by implementing lean program.
  • Increased return customers to 30% through excellent customer service.

Education

Some College (No Degree) - M.Sc. in Micro And Nano Technology

TU Chemnitz
Chemnitz, Germany
09.2012 - 10.2014

B.E. - Electrical & Electronics Engineering

Anna University
Chennai
09.2007 - 09.2011

Higher Secondary - Science

Velammal Matriculation School
Chennai
06.2006 - 06.2007

SSLC - General

Gill Adarsh Matriculation School
01-2004

Skills

  • Customer onboarding & enablement

  • Client lifecycle management

  • Customer retention & renewals

  • Strategic account planning (QBRs, check-ins)

  • Product adoption strategy

  • Upsell & cross-sell identification

  • Usage data analysis & churn risk detection

  • CRM hygiene & data stewardship

  • Async communication & remote collaboration

  • Stakeholder engagement (internal & external)

  • Process improvement & documentation

  • Proactive & patient client communication

  • Growth mindset & fast learning

  • Prioritization & time management across multiple accounts

Tools

  • HubSpot
  • Chargebee
  • JustCall
  • Google Workspace
  • Slack
  • Notion
  • Canva
  • Zapier
  • Zendesk
  • Freshdesk
  • N8n
  • Relay

Accomplishments

  • Gold Medalist – French, Velammal Matriculation
  • Captain – Cricket Team, Anna University
  • Admin – Indian Cultural Group, TU Chemnitz
  • Visited UK-based clients multiple times in 2024 and 2025 to strengthen presence, conduct QBRs, gather roadmap feedback, and reinforce long-term partnerships.

Timeline

Customer Success Manager (EMEA and Americas)

Tagalys Inc
06.2022 - Current

Manager – Customer Experience

Sunday Mattress
10.2021 - 02.2022

General Manager – Customer Service & Operations

Ministry of Barbeque
12.2019 - 10.2021

General Manager – Customer Service & Operations

Bindaas Rasoi
12.2017 - 10.2019

Manager – Customer Service & Operations

Diet Box
03.2015 - 11.2017

Some College (No Degree) - M.Sc. in Micro And Nano Technology

TU Chemnitz
09.2012 - 10.2014

B.E. - Electrical & Electronics Engineering

Anna University
09.2007 - 09.2011

Higher Secondary - Science

Velammal Matriculation School
06.2006 - 06.2007

SSLC - General

Gill Adarsh Matriculation School

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Parvathraj JeganathanCustomer Success Manager