Parvathy Balakumar
Bangalore
Summary
Dynamic Senior Consultant with extensive experience in various domains, excelling in manual and regression testing. Proven track record in risk management and defect tracking, mentoring teams to enhance performance. Skilled in Salesforce testing and agile methodologies, consistently delivering high-quality results while fostering collaboration and communication across teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tester
The Little Big Store
03.2024 - Current
- Managed entire testing activities
- Supporting content management
- Tools Used - Shopify, Viva Reviews, Sell The Trend
Senior Consultant/Test Lead/Associate Test Manager
Deloitte US- India
State Of Connecticut Department Of Motor Vehicles- Admin Hearings
01.2022 - 04.2023
- Led manual Testing, SIT Testing, Regression Testing, Smoke Testing, Salesforce Testing- Lightning, Visual QA and UI testing, Mobile testing, cross-browser testing, ADA testing, Spanish translation testing, integration testing, automation testing and cross-team collaboration
- Set up testing process from the scratch, prepared estimations, test plans, test completion documents, RCA, backlog refinement, conducted sprint planning, scrum stand ups, retrospectives, highlighted risks and set up mitigation plans
- Stepped up as Scrum Master and guided the team on Scrum processes.
- Mentored the team and provided team feedback and ratings
- Tools Used: Salesforce Lightning, JIRA, Xray, AXE, NVDA, Visual Inspector, WinSCP, POSTMAN
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
State Of Connecticut Department Of Motor Vehicles
10.2021 - 01.2022
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning, Visual QA, Mobile testing, cross-browser testing, ADA testing, Spanish translation testing
- Tools Used: Salesforce Lightning, JIRA, AXE, NVDA, Visual Inspector
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
State Of Connecticut DCP Online Gaming And Sports Betting Self-Exclusion
08.2021 - 10.2021
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning
- Testing process implementation, test estimates, cross team collaboration and test artifacts submission, test closure activities and test reporting
- Tools Used: Salesforce Lightning, JIRA, WinSCP, POSTMAN, AXE, NVDA, Visual Inspector
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
State Of Connecticut Child Care
03.2021 - 08.2021
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning, Test Plan Preparation, Test Completion Report Preparation for Various Sprints, leading performance, security and automation teams
- Highlighted risks and set up mitigation plans
- Test reporting, estimations, test plan submission, test completion document submission, test completion reports, test closure activities, defect reports, RCA preparation.
- Tools Used: Salesforce Lightning, JIRA, AXE, NVDA, Visual Inspector
Senior Consultant /Test Lead/Associate Manager
Deloitte US- India
Broadcom Connect@brcm
06.2020 - 03.2021
- Wearables Testing- Tag and Band, Mobile Application Testing- Android and iOS, Bluetooth proximity testing, Manual Testing, SIT Testing, Regression Testing, collaboration with dev and backend teams for E2E testing and issue resolution- E2E Test Lead, status reporting daily to senior management
- Tools Used: JIRA, Firebase
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
State Of Connecticut BOS
05.2020 - 06.2020
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning
- Tools Used: Salesforce Lightning, JIRA
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
Commonwealth Of Pennsylvania Enterprise Licensing System (ELS) (FI)
05.2020 - 06.2020
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning, Mobile Application Testing using remote connection, collaboration with dev team for E2E testing and issue resolution, status reporting, lead the testing team of three for GoCase, Waiver and Complaints modules
- Tools Used: Salesforce Lightning, GoCase
Senior Consultant/Contributor
Deloitte US- India
E-Licensing - State Of Washington
01.2020 - 05.2020
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning
- Tools Used: Salesforce Lightning, TFS
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
SIEMENS - Partner Relationship Management
01.2019 - 01.2020
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning
- Direct client reporting, scrum stand-up, sprint planning, sprint retrospective, client demo, QA sign-off, RCA, risk management, cross-team coordination
- Managed multiple client engagements simultaneously while adhering to tight deadlines.
- Prepared comprehensive project status updates including risks, issues, timeline changes.
- Tools Used: Salesforce Lightning, Salesforce Tracker
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
SIEMENS - CRM Standardization- Philos Replacement
09.2018 - 01.2020
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning
- Test lead, test reporting, risk management, estimations, cross-team coordination
- Scrum stand-ups, RCA, Sprint Retrospective, Sprint Planning, Client Demo, QA and Sprint Sign-off
- Direct client reporting
- Tools Used: Salesforce Lightning, Salesforce Tracker, JIRA
Consultant/Tester
Deloitte US- India
Louisiana Child Support (FI)
08.2018 - 09.2018
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning
- Tools Used: Salesforce Lightning
Consultant/Tester
Deloitte US- India
Louisiana Child Welfare I&I
06.2018 - 09.2018
- Manual Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning, Agile
- Identified 75+ defects in the application that was ready for UAT testing
- Tools Used: JIRA, Salesforce Lightning
Consultant/Tester
Deloitte US- India
Louisiana DSNAP
01.2018 - 06.2018
- Manual Testing, Cross Browser Testing, SIT Testing, Regression Testing, Salesforce Testing- Lightning
- Identified several gaps in requirement document during initial document verification
- Test case preparation, execution, defect management, risk management
- Tools Used: JIRA, JAMA, Salesforce Lightning
Consultant/Tester
Deloitte US- India
Communities Portal For Univar
09.2017 - 01.2018
- Manual Testing, Cross Device Testing, Cross Browser Testing, UAT Testing, Regression Testing, Test data creation using Salesforce
- Tools Used: JIRA, Salesforce, Zeplin, Confluence
Senior Tester/Test Lead
UST Global
NetApp Support Site
06.2016 - 08.2017
- Worked on the project from inception phase, taking handover from IBM. Learned the business and tools used and prepared user manuals and KT recordings for easier team training and reducing time spent in giving KT to new team members
- Acted as the SME to the client business and provided guidance to in-house teams and clients and identified several requirement gaps
- Tools Used: HPALM, Rally, Interaction Client, Firebug
Test Lead
UST Global
H&R Block - Emerald Card Mobile Application
07.2015 - 05.2016
- Manual Testing, Mobile Application Testing, ADA Testing, Regression Testing, UI Testing, Smoke Testing, Spanish Language Testing
- Suggested automation testing to reduce regression testing hours after each sprint
- Provided test estimations, defect management, risk management, RCA, RTM, Sprint planning, sprint retrospective, scrum stand up, QA sign-off, etc
- Tools Used: HPALM, Block boards, Mantis (Defect Tracking Tool)
Tester
UST Global
Starbucks - User Experience Project – SP2013 Upgrade And Site Redesign Project
01.2015 - 07.2015
- Manual Testing, Cross Device Testing, Cross Browser Testing, SharePoint Testing, Screen Responsive Testing, UI testing
- Test Reporting, defect management, execution, risk management
- Tools Used: OptimusT (Internal tool for UST)
Tester
UST Global
Anthem (Wellpoint) - Provider Portals And Provider Finder Services
02.2012 - 01.2015
- Manual and Web Service Testing
- Test case preparation, execution, defect management, test estimations, SDLC, STLC, managed the complete portal as the single tester from offshore and reported directly to the client manager, prepared collective project reports like WPSR for higher management
- Tools Used: Rational Quality Manager (RQM), IBM Rational Requisite Pro, IBM Rational Clear Quest, SOAP UI 3.6, SQL Server 2008(DB)
Senior Java Developer
UST Global
Change Healthcare (Emdeon) - EPayment
09.2011 - 02.2012
- Java development using MyEclipse
- Unit Testing, Scrum, status reporting, stand-up
- Tools Used: My Eclipse, WAS, Clear Case, HP QC
GAMA Trainee
UST Global
JAVA Trainee
06.2011 - 08.2011
- Trained in JAVA, soft skills like public spreaking and presentation skills and basics of testing
Programmer Analyst Trainee
Cognizant Technology Solutions
.NET Trainee
10.2010 - 06.2011
- Trained in .Net
- Obtained internal certifications
Education
Ontario Graduate Certificate Program - Project Management
Conestoga College
Canada02-2024
B.Tech - Computer Science
Marian Engineering College
Kazhakuttom, Kerala, India06-2010
AISSCE - CBSE
Kendriya Vidyalaya
Akkulam, Trivandrum, India03-2005
AISSE - CBSE
Kendriya Vidyalaya
Akkulam, Trivandrum, India03-2003
Skills
- Defect Tracking Tools: IBM Rational Clear Quest
- Mentoring team
- Defect management
- Test planning
- Integration testing
- Regression testing
- Cross-browser testing
- Risk management
- Manual testing
- HP QC/ALM
- OptimusT
- Mantis
- JIRA
- Salesforce Tracker
- TFS
- Test Management Tools: IBM Rational Quality Manager
- Requisite Pro
- HP ALM
- Rally
- JAMA
- BlockBoards
- Testing Tools: SOAP UI
- Visual Inspector
- AXE DevTools
- NVDA Screen Reader
- Domain Knowledge: Healthcare
- Retail
- BFS
- US Public Sector
- Process Models: Agile
- Waterfall
- Lean IT
- Manual Testing
- Salesforce Testing
- Mobile Testing
- SharePoint Testing
- Web Service Testing
- Accessibility Testing
- Wearables Testing
- Bluetooth Proximity Testing
- MS Office Excel
- MS Office Word
- MS Office PowerPoint
- STLC
- SDLC
- Test Planning
- Estimation
- LOE Preparation
- Writing Test Cases
- Executing Test Cases
- Test Scenarios
- Defect Tracking
- Reporting
- Team Coordination
- Diplomatic Skills
- Team Facilitation
- Influence Skills
- Communication Skills
- Offshore Testing Team Leadership
- Client Facing Roles
- Mentoring
- Cross Training
- Induction Programs
- Configuration Control
- Self-Learning
- Document Preparation
- Agile methodologies
- Client communication
- Time management
- Requirements analysis
- Test scenario development
- Risk assessment
- Jira issue tracking
- Mobile application testing
- Test management tools
- Bluetooth Proximity Testing
Certification
- IBM Rational Manual Tester Certification
- IBM Rational Performance Tester Certification
- Healthcare Domain Level1 Certification
- ISTQB Foundation Level Certification
- Scrum Foundation Professional Certificate (SFPC)_CertiProf
Accomplishments
- Won special jury award for White Paper contest on the topic ‘Healthcare innovations’ (2011)
- Won prize for White Paper contest in inter-college fest, selected from college for All India White Paper contest conducted by Infosys
- Constant participant in all extracurricular activities and won several prizes in school level, inter school level, inter college level and in all activities within the organization (UST Global)
- Received client appreciation certificate for 2 consecutive releases (01/2017 and 04/2017 Release executions)
- Received several awards for outstanding performance (09/2012, 01/2017, 02/2017, 04/2017, 10/2018, 11/2018, 09/2019, 06/2022)
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Beginner
A1
Timeline
Tester
The Little Big Store
03.2024 - Current
Senior Consultant/Test Lead/Associate Test Manager
Deloitte US- India
01.2022 - 04.2023
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
10.2021 - 01.2022
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
08.2021 - 10.2021
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
03.2021 - 08.2021
Senior Consultant /Test Lead/Associate Manager
Deloitte US- India
06.2020 - 03.2021
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
05.2020 - 06.2020
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
05.2020 - 06.2020
Senior Consultant/Contributor
Deloitte US- India
01.2020 - 05.2020
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
01.2019 - 01.2020
Senior Consultant/Test Lead/Associate Manager
Deloitte US- India
09.2018 - 01.2020
Consultant/Tester
Deloitte US- India
08.2018 - 09.2018
Consultant/Tester
Deloitte US- India
06.2018 - 09.2018
Consultant/Tester
Deloitte US- India
01.2018 - 06.2018
Consultant/Tester
Deloitte US- India
09.2017 - 01.2018
Senior Tester/Test Lead
UST Global
06.2016 - 08.2017
Test Lead
UST Global
07.2015 - 05.2016
Tester
UST Global
01.2015 - 07.2015
Tester
UST Global
02.2012 - 01.2015
Senior Java Developer
UST Global
09.2011 - 02.2012
GAMA Trainee
UST Global
06.2011 - 08.2011
Programmer Analyst Trainee
Cognizant Technology Solutions
10.2010 - 06.2011
Ontario Graduate Certificate Program - Project Management
Conestoga College
B.Tech - Computer Science
Marian Engineering College
AISSCE - CBSE
Kendriya Vidyalaya
AISSE - CBSE
Kendriya Vidyalaya
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