Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Parvathy BP

Bangalore

Summary

Experienced Operations Manager of 13yrs with a strong background in managing teams, overseeing operational excellence, and driving transformation initiatives. Expertise in optimizing business processes, reducing risk, and leading cross-functional projects. Adept at leading change management efforts and delivering productivity improvements. Proven success in stakeholder management, project execution, and aligning operations with strategic business goals.

Overview

16
16
years of professional experience

Work History

Process Manager

JP Morgan Chase Co.
Bangalore
02.2021 - Current
  • Managed a 15-member team (team leaders and operations analysts) to ensure high operational performance and client satisfaction.
  • Led strategic initiatives to meet Service Level Agreements (SLAs) by optimizing staffing, task allocation, and improving efficiency through automation.
  • Directed Process Knowledge Tests, Refresher Trainings, and Control Strategies to align with Quality Assurance outcomes, and improve team performance.
  • Conducted ongoing data analysis for forecasting, identifying process flaws, and implementing solutions to enhance efficiency, and mitigate risks.
  • Established and executed process development initiatives that significantly improved productivity and strengthened process controls.
  • Actively participated in transformation initiatives across teams, ensuring smooth transitions, and promoting operational excellence.
  • Automated key operational processes, converting daily SOD and EOD tasks to BOT, resulting in 1 FTE soft savings.
  • I took the lead in the MAT project by tracking and ensuring that all accounts and scope were successfully transitioned to the new platform, resulting in a savings of 3 FTEs.
  • Managed to conduct a leadership series and coffee chats with various leads across the LOB.
  • Experience in reference data operations, including ECI merges, deactivations, account combinations, address initiation, MOL and address maintenance.

Team Leader - USPB Account Maintenance

JP Morgan Chase Co.
Bangalore
02.2016 - 02.2021
  • Directed the creation and maintenance of high-net-worth client profiles, ensuring accurate onboarding, RR code setup, and trade commission calculations.
  • Led efforts to eliminate duplicate client profiles across multiple lines of business (LOBs), improving data integrity and client satisfaction.
  • Drove transformation efforts within the team, conducting regular meetings with Change Management teams, and organizing awareness sessions to ensure the successful implementation of changes.
  • Recognized for delivering impactful presentations during town halls, gaining acknowledgment from senior leadership for successful transformation initiatives.
  • Contributed to philanthropic efforts, organizing corporate events for community service, such as lake cleaning and tree plantation.

Team Member and Operational Analyst

JP Morgan Chase Co.
Bangalore
09.2009 - 02.2016
  • Onboarded international clients, ensuring SLA compliance, and conducting thorough secondary reviews for accuracy and quality.
  • Played a pivotal role in migrating the Address Initiation process to India, establishing a new 7-member team, and ensuring a seamless transition.
  • Trained U.S. teams on offshore activities, supporting global alignment and process standardization.
  • Contributed to data collection, reporting, and monthly performance presentations to senior management.

Education

Bachelor of Commerce -

Jyothi Nivas College, Bengaluru
04-2009

Skills

  • Operations management: team leadership, SLA management, cross-functional coordination, staffing, and resource optimization
  • Process improvement: Lean Six Sigma, process automation, workflow optimization, risk mitigation
  • Transformation leadership: change management, process engineering, stakeholder engagement, strategic initiative execution
  • Technology: process automation tools (BOT), data analysis, project management tools, Microsoft Office Suite

Projects

UPT and SLA rationalization

  • UPT rationalization: Analyzed and implemented cross-functional training to create operational efficiency and flexibility
  • SLA rationalization: reduced SLA timelines from 25 to 10 days, enhancing client satisfaction and service delivery

Transformation initiatives

Lead the Sun Initiative

  • Spearheaded an initiative to balance workloads across time zones, successfully reversing a 60% dependence on US working hours by implementing a global handover process between teams, optimizing both daylight and night-hour operations

Business process engineering (BPE)

  • Led a Lean and Six Sigma-based project that reduced internal client onboarding errors by 15 percent through deep error analysis and implementation of both tactical and statistical solutions
  • Transformation leadership: Led a comprehensive transformation agenda that drove process efficiency and change management across teams

Managed Account Transformation (MAT) 

  • I took the lead in the MAT project by tracking and ensuring that all accounts and scope were successfully transitioned to the new platform, resulting in savings of 3 FTEs
  • Ensured that all accounts in scope were tracked, and interacted with various stakeholders for a smooth transition of mandates within the MAT deadline

Timeline

Process Manager

JP Morgan Chase Co.
02.2021 - Current

Team Leader - USPB Account Maintenance

JP Morgan Chase Co.
02.2016 - 02.2021

Team Member and Operational Analyst

JP Morgan Chase Co.
09.2009 - 02.2016

Bachelor of Commerce -

Jyothi Nivas College, Bengaluru

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Parvathy BP