PARVATHY C NAIR
Chennai
Summary
Dynamic Customer Service Lead Assistant at AIR INDIA SATS with a proven track record in enhancing customer satisfaction through effective complaint resolution and relationship building. Skilled in training and mentoring teams, I leverage analytical thinking and multitasking abilities to drive service excellence and foster collaborative environments.
Overview
3
3
years of professional experience
Work History
Customer Service Lead Assistant
AIR INDIA SATS
Trivandrum
02.2019 - 01.2022
- Facilitate positive customer experiences by providing attentive and personalized assistance in person, over the phone, and via email
- Resolve customer inquiries, concerns, and complaints promptly and effectively, maintaining a high level of customer satisfaction
- Coordinate with cross-functional teams to ensure timely and accurate resolution of customer issues
- Implement and maintain a streamlined customer feedback system, resulting in improvement in overall customer satisfaction ratings
- Conduct regular training sessions for new customer service team members
Education
BA - History
Annamalai University
India05-2023
HSE -
GOVT Of Kerala
Trivandrum, Kerala05.2019
Diploma - hospitality, travel and customer service
Frankfinn Institute of Air Hostess Training
TrivandrumSkills
- Relationship Building
- Fast learner
- Time Management
- Customer complaint resolution
- Goal-Oriented
- Multitasking
- Computer Skills
- Positive attitude
- Collaborative team player
- Training and mentoring
- Analytical thinking
- Customer service
- Customer relationship management
- Customer service excellence
Hobbies and Interests
- GYM
- Travel
- Photography
- Cooking
Languages
- English, Full Professional Proficiency
- Malayalam, Native or Bilingual Proficiency
- Tamil, Professional Working Proficiency
Timeline
Customer Service Lead Assistant
AIR INDIA SATS
02.2019 - 01.2022
BA - History
Annamalai University
HSE -
GOVT Of Kerala
Diploma - hospitality, travel and customer service
Frankfinn Institute of Air Hostess Training
Similar Profiles
VISHESH TYAGIVISHESH TYAGI
CSJE at Air India SatsCSJE at Air India Sats
Shivang JaiswalShivang Jaiswal
Customer Service Executive at Air India SATSCustomer Service Executive at Air India SATS
Amit Raj SrivastavaAmit Raj Srivastava
Assistant Vice President - Procurement & Stores at Air India SATS Airport Services Pvt LTDAssistant Vice President - Procurement & Stores at Air India SATS Airport Services Pvt LTD
Mobeen Bin Aown ZubaiMobeen Bin Aown Zubai
Assistant Vice President, HR & Admin at Air India SATS Airport Services Private LimitedAssistant Vice President, HR & Admin at Air India SATS Airport Services Private Limited
Zaheer Syed.SZaheer Syed.S
Team Manager at GSR Global ServicesTeam Manager at GSR Global Services