Parvathy Gopal
Business Operations Associate
Bangalore
Summary
As a dedicated Business Operations Associate with over one year of experience, I have a proven track record of customer lead generation, customer support and grievance redressal to achieve organizational goals. With a strong background in EdTech Industry, I am adept at navigating complex challenges and fostering a collaborative work environment to deliver outstanding results.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Business Operations Associate
PlaytoLabs
6 2023 - Current
- Customer Support and grievance redressal
- Cross functional team synergy building for complaint resolution.
- Customer Relationship Management
- Lead generation for customer acquisition
- Affiliate marketing
Intern - Human Resources
Zyoin Web Pvt.Ltd
09.2022 - 11.2022
- End to End Recruitment
- Worked for Multiple Product based MNC's
- Worked with key stakeholder's of Zyoin and helped in hiring the right talent for the customers.
Intern - Human Resources
Learnovate E-Commerce
01.2022 - 02.2022
identifying, acquiring, assessing, and hiring candidates to fill open positions within the company
Education
MBA -
CET School of Management
Trivandrum, Kerala 01.2020 - 04.2022
B.A Economics -
Kerala University
Trivandrum, Kerala 01.2016 - 04.2019
Skills
Teamwork and Collaboration
Problem-Solving
Interpersonal and Social Skills
Meeting deadlines
Critical thinking
Time Management
Adaptability and Flexibility
Effective communication
Certification
Manufacturing Strategy- NPTEL, Sep 2021
Languages
English
Tamil
Malayalam
Projects
- A study on Corporate Governance and Employee Job Satisfaction in Public sector banks in Thiruvananthapuram districts- MBA - 2022
- Socio- Economic condition of Migrant construction laborers in Thiruvananthapuram, Kerala - BA- 2019
Timeline
Intern - Human Resources
Zyoin Web Pvt.Ltd
09.2022 - 11.2022
Intern - Human Resources
Learnovate E-Commerce
01.2022 - 02.2022
MBA -
CET School of Management
01.2020 - 04.2022
B.A Economics -
Kerala University
01.2016 - 04.2019
Business Operations Associate
PlaytoLabs
6 2023 - Current