PARVATI SAHA
Dimapur
Summary
Specialist in skincare consultation and cosmetics application, consistently cultivating positive shopping experiences and strengthening brand loyalty. Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs.
Overview
2
2
years of professional experience
Work History
Beauty Advisor
ELCA Cosmetics Pvt Ltd & Nykaa
Guwahati , Assam
11.2025 - Current
- Assisted customers in selecting beauty products tailored to their needs.
- Educated clients on product application techniques and skincare routines.
- Maintained cleanliness and organization of the sales floor and display areas.
- Collaborated with team members to create engaging in-store promotions.
- Managed inventory levels and restocked products as needed.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Provided feedback on customer preferences to improve product offerings.
- Participated in training sessions to enhance product knowledge and sales skills.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Finalized purchases and processed payments.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
CSA
Avaan Excess
Guwahati , Assam
03.2025 - 11.2025
- Managed customer inquiries and resolved issues effectively and promptly.
- Assisted customers with product selection and provided detailed information.
- Maintained a clean and organized workspace to support team efficiency.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Sr CSA
First Source
11.2024 - 12.2024
- Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
- Monitor and maintain brand consistency across all marketing channels and materials.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with departments to enhance service delivery processes.
- Documented customer feedback to improve service quality initiatives.
- Conducted follow-up calls to ensure customer satisfaction after support interactions.
- Worked closely with other departments to resolve customer issues in a timely manner.
CSA
Avaan Excess
Hydrabad
05.2024 - 11.2024
- Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives.
- Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.
- Monitor brand consistency across marketing channels and materials.
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed returns efficiently to ensure customer satisfaction.
- Collaborated with team members to enhance service delivery and teamwork.
- Followed up on customer feedback to improve service quality continuously.
Education
Diploma - Hotel Management and Airhostess Training
Flyway Institution-Hotel Management And Airhostess Training
Shilpukhuri , Guwahati , Assam 07.2023
Bachelor of Arts - Sociology
Guwahati University
Guwahati , Assam 01.2022
Higher Secondary -
LIVING STONE HS SCHOOL
Dimapur , Nagaland 01.2019
Matriculation -
Holy Cross High Secondary School
Dimapur , Nagaland01.2017
Skills
- Adaptability in various situations
- Public relations expertise
- Collaborative teamwork
- Time management proficiency
- Leadership capabilities
- Effective communication skills
- Critical thinking abilities
- Product knowledge
- Customer service
- Sales techniques
- Brand consistency
- Team collaboration
- Problem resolution
- Effective communication
- Relationship building
- Service quality improvement
- Time management
- Cosmetics industry trends
- Skincare consultation
- Cash handling
- Sales coordination
- Product demonstrations
- Skin analysis
- Beauty advising
Accomplishments
Award received for Employee of the Month.
Languages
- English
- Hindi
- Bengali
- Assamese
- Nagamese
Timeline
Beauty Advisor
ELCA Cosmetics Pvt Ltd & Nykaa
11.2025 - Current
CSA
Avaan Excess
03.2025 - 11.2025
Sr CSA
First Source
11.2024 - 12.2024
CSA
Avaan Excess
05.2024 - 11.2024
Diploma - Hotel Management and Airhostess Training
Flyway Institution-Hotel Management And Airhostess Training
Bachelor of Arts - Sociology
Guwahati University
Higher Secondary -
LIVING STONE HS SCHOOL
Matriculation -
Holy Cross High Secondary School