Parveen Ahmed
Pune
Summary
Dynamic Release Manager with a proven track record at Tata Consultancy Services, adept in process improvement and risk management. Successfully coordinated complex release schedules, enhancing app responsiveness and reducing error rates. A results-driven professional skilled in Agile methodologies and critical thinking, committed to delivering exceptional outcomes in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Release Manager (Project : Deutsche Bank)
Tata Consultancy Services
Pune
02.2023 - Current
- Coordinated resource allocation and release schedules based on third-party dependencies.
- Standardized release processes to improve planning and scheduling efficiency across teams.
- Facilitated communication of project tasks, timelines, and requirements among various teams.
- Managed release metrics including size, scope, app responsiveness, error rates, and infrastructure costs.
- Oversaw daily operations of software testing team to ensure thorough release testing.
- Collaborated with developers, QA analysts, business analysts, and project managers to resolve issues and deliver progress updates.
PMO Lead (Project : AMP Services)
Tata Consultancy Services
10.2017 - 02.2023
- Negotiated with project stakeholders to secure necessary resources and materials.
- Monitored project progress to ensure timely completion within budget constraints.
- Developed comprehensive project plans outlining schedules, key milestones, and deliverables.
Team Leader (Project : Telstra Corporation)
Tata Consultancy Services
10.2015 - 08.2017
- Executed implementation of Multi Asset Connection requests for private clients.
- Analyzed root causes and trends of complaints, reporting findings to management.
- Collaborated with SMEs to share knowledge on improvement practices.
- Supported diagnosis of processes within area of expertise for effective analysis.
- Evaluated departmental needs and assigned tasks to enhance production efficiency.
- Negotiated with vendors and suppliers to secure favorable terms and enhance profitability.
Manager - Customer Relations
Celebrating Vacations Pvt Ltd
03.2014 - 10.2015
- Responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This included idea generation and exploration, preparing, and presenting proposals.
- Ensuring outstanding customer satisfaction by maintaining strong working relationships.
- Responsible for improving the overall customer relationship, sales activity planning, identify sales opportunities and analysis of customer trends to enhance sales and service management process.
- Generating Prospects, maintaining existing clients through B2B, B2C.
Underwriter
Ocwen Financial Corporation
09.2012 - 03.2014
- Communicated with field representatives and medical personnel to clarify underwriting policies and gather information.
- Guided junior staff on underwriting procedures to enhance understanding and compliance.
- Utilized customer history and demographic data to accurately calculate renewal rates.
Education
Bachelors in Commerce -
Pune University
Master's in Business Administration - IT
Pune University
Skills
- Process improvement
- Budgeting and scheduling
- JIRA and Confluence
- Visio diagrams
- Product roadmaps
- Project accounting
- Agile methodology
- Scrum mastery
- Data analysis
- Financial audits
- Resource allocation
- Risk management
- Quality assurance
- Decision making
- Results orientation
- Problem solving
- Adaptability
- Critical thinking
Certification
- Project Manager Professional
- Certified Scrum Master
- Lean Six Sigma Green Belt Certification
- Agile Way of Working Foundation
- Digital DevOps Intermediate
- Certificate in Project Management
Accomplishments
- Green Belt certified for 2 Projects with AMP PC Services (One for streamlining the process and another for a value benefit of $54361 per annum)
- Successful Completion of a LPT Project with Telstra on minimizing the out calling ratio of customers who had applied for the services and had not received it
- CS- Telstra Certified Trainer
Project Skills
- Process Improvement
- Budgeting & Scheduling
- JIRA & Confluence
- Visio
- Product Roadmaps
- Project Accounting (Excel & Macros)
- Agile, Waterfall & Scrum
- Data Analysis & Reporting
- Audits of Financial Processes (Transfers & Accruals)
- Resource Allocation
- Risk Management
- Quality Auditor - Delivering strategic PMO Support involving developing a broad range of financial reports (Relating to Key Metrics such as Cost Estimation Portfolio Reports, Artemis Posting, Transfers & Accruals Audits & Posting, Cost Centre Creation, Closure & Amendments)
- Diligently ensuring all Sharepoint locations are correct and managing the creation of Sharepoint site for Project Specific tasks and teams, in addition to overseeing all SharePoint management
- Working closely with Confluence and JIRA by creating Portfolio specific information and maintaining data
- Stakeholder engagement: effectively interfacing with all the stakeholders to ensure all processes run smoothly
- Working closely in collaboration with the Project Managers and ensuring that all risks and issues along with other metrics are being updated and managed as required
- Designed light and adaptable processes for various types of project work
- Executed reports for leadership detailing portfolio status and monitoring budget and resource utilization
- Analyzed project data and report on trends within a portfolio of projects to help identify and mitigate risk
Timeline
Release Manager (Project : Deutsche Bank)
Tata Consultancy Services
02.2023 - Current
PMO Lead (Project : AMP Services)
Tata Consultancy Services
10.2017 - 02.2023
Team Leader (Project : Telstra Corporation)
Tata Consultancy Services
10.2015 - 08.2017
Manager - Customer Relations
Celebrating Vacations Pvt Ltd
03.2014 - 10.2015
Underwriter
Ocwen Financial Corporation
09.2012 - 03.2014
Bachelors in Commerce -
Pune University
Master's in Business Administration - IT
Pune University
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