Enthusias c and versa le
hospitality professional with 9+
years of experience in all
aspects of management and
service with a proven track
record of driving business and
delivering superior guest
service. Excep onal leadership
skills and a demonstrated ability
to increase repeat business
manage and train staff and
coordinate seasonal events.
Strong team-building skills and
excellent conflict resolu on
abili es guarantee sa sfac on
for guests. Expert at working
efficiently with food & beverage
opera ons.
Overview
11
years of professional experience
7
Certifications
Work History
Miami
03.2017 - Current
Job overview
Managing the entire beverage operatons for 22 + bars onboard including dining room casino bars directing 95 team members
3000+ guests served weekly
Performing all beverage trainings for bar, dining room and specialty restaurant staff over 200 team members
Preparing all financial, HACCP, training, Inventory reports for department
Successfully passed seven United States Public Health inspections
Performing all appraisals and performance reviews for beverage department
Directing successful implementation of procedures and activities planned by shore side management
Achieved highest guest satisfaction score on Carnival
Splendor for beverage department year 2019 in whole carnival fleet
Received exceptional appraisal ra ngs from and Hotel
Director during the
Miami
02.2015 - 02.2017
Job overview
Co - managed the en re beverage opera ons for 22 bars
onboard including dining room casino bars direc ng 95 team
members
3000+ guests served weekly
Managed beverage opera ons scheduling for all group
func ons onboard
Assisted BOM in successful implementa on of procedures and
ac vi es planned by shore side management.
Miami
01.2012 - 01.2015
Job overview
Suprvised daily opera ons of assigned bars by Bevergae
Opera ons Manager
Assisted bartenders regularly for smoooth running of
opera ons
Maintained and record all inventory reports for the assigned
bars