Outlook, POS, CRM, ERP, IDS, CSAT
PARVEEN KUMAR
Restaurant Manager/Operation Manager
H.No. 2567/66A, Block E, 2nd 60 Feet Road, Moarband Extension, Badarpur Border, New Delhi
Summary
Broadly trained and highly disciplined candidate with more than fifteen years of experience in hospitality willing to serve the international/national fast food industry by utilizing extraordinary time management skills, motivational ability and operating role as seeking a long-term career. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Outlet Head
Ccocoon Luxury Business Hotel
05.2019 - 03.2021
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
General Manager
The Courtyard Hotel
04.2018 - 05.2019
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Master Foods Products Ltd, (Moti Mahal Delux)
12.2015 - 03.2018
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
Area General Manager
Pind Balluchi
04.2013 - 11.2015
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Restaurant General Manager
Sagar Ratna
07.2010 - 03.2013
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Senior Assistant Manager
Domino's Pizza
05.2007 - 06.2010
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Restaurant Manager
YO China
11.2005 - 05.2007
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Buddy Trainer
Pizza Hut
11.2003 - 11.2005
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts -
Kanpur University
Kanpur 04.2002 - 06.2005
Intermediate -
Kendriya Vidhalaya
Lucknow 07.2000 - 06.2001
Matriculation -
Kendriya Vidhalaya
Lucknow 07.1998 - 06.1999
Skills
Set operating goals and objectivesAssess staffing requirements and recruit staff when neededTrain and coach staffPrepare and implement standard operating proceduresManage staff performance in accordance with established standards and proceduresEnsure staff know and adhere to established codes of practiceOrganize and monitor staff schedulesMaintain employee recordsCo-ordinate restaurant operations during each shiftMonitor adherence to health, safety and hygiene standards in kitchen and restaurantKeep records of health and safety practicesEnsure compliance with restaurant security proceduresEnsure alcohol regulations are adhered toInteract with customersAdvise customers on food and beverage choicesOversee preparation of food and beverage itemsEnsure adherence to set recipesEnsure quality of food and beverage presentationObserve size of food portions and preparation quantities to minimize wasteInteract with customers to ensure all inquiries and complaints are handled promptlyPlan and co-ordinate menusAnalyze food and beverage costs and assign menu pricesTotal restaurant receipts and reconcile with salesEnsure cash management procedures are completed accuratelySet and monitor budgetsAnalyze budget variances and take corrective actionsEstablish and implement financial controlsImplement and oversee cost cutting measuresPlan and monitor company sales and revenueOrganize and supervise marketing and promotional activitiesMaintain business recordsPrepare and analyze management reportsDetermine and execute operating improvementsCheck and order supplies of non-food itemsIdentify and estimate food and beverage supply requirements and place orders with SuppliersNegotiate purchase prices and develop preferred suppliersSchedule food and beverage deliveriesCheck quality of deliveries and documentationEnsure correct storage of suppliesArrange for maintenance and repairs of equipment and servicesIdentify and evaluate competitor
Accomplishments
· Achieved rocking sales &EBIDTA figure at company level in Domino's Pizza.
· Awarded a club millennium award for achieving four consecutive 100% in the mystery shopping program (CHAMPS check) while serving in Pizza Hut.
· Awarded a YUM Elite award for achieving eight consecutive 100 % in the mystery shopping program (CHAMPS check) while serving with Pizza Hut.
· Rated second Guest satisfaction index a month amongst 48 outlets of Pizza Hut.
· Received 19 consecutive 100% CHAMPS check with mystery shopping program in Pizza Hut.
· Built a capable service team to promote sale and achieve targets in all the served organizations.
· Served as a responsible and smart manager while opening of various new branches of different organization like Pizza Hut, Domino's, Yo China, Moti Mahal Delux ,The Yellow Chilli.
Additional Information
· Participated Scout and Guide at school level.
· Participated in various sports activities.
· Participated in Kabbadi at Regional level.
· Learned Horse riding for two years.
· Under gone physical fitness training in Surya Sainik Fitness Institute Lucknow for three years.
Software
Interests
Listening music, Traveling and Horse Riding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Outlet Head
Ccocoon Luxury Business Hotel
05.2019 - 03.2021
General Manager
The Courtyard Hotel
04.2018 - 05.2019
General Manager
Master Foods Products Ltd, (Moti Mahal Delux)
12.2015 - 03.2018
Area General Manager
Pind Balluchi
04.2013 - 11.2015
Restaurant General Manager
Sagar Ratna
07.2010 - 03.2013
Senior Assistant Manager
Domino's Pizza
05.2007 - 06.2010
Assistant Restaurant Manager
YO China
11.2005 - 05.2007
Buddy Trainer
Pizza Hut
11.2003 - 11.2005
Bachelor of Arts -
Kanpur University
04.2002 - 06.2005
Intermediate -
Kendriya Vidhalaya
07.2000 - 06.2001
Matriculation -
Kendriya Vidhalaya
07.1998 - 06.1999