Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Interests
Work Availability
Timeline
GeneralManager
PARVEEN KUMAR

PARVEEN KUMAR

Restaurant Manager/Operation Manager
H.No. 2567/66A, Block E, 2nd 60 Feet Road, Moarband Extension, Badarpur Border, New Delhi

Summary

Broadly trained and highly disciplined candidate with more than fifteen years of experience in hospitality willing to serve the international/national fast food industry by utilizing extraordinary time management skills, motivational ability and operating role as seeking a long-term career. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Outlet Head

Ccocoon Luxury Business Hotel
05.2019 - 03.2021
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

General Manager

The Courtyard Hotel
04.2018 - 05.2019
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

Master Foods Products Ltd, (Moti Mahal Delux)
12.2015 - 03.2018
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.

Area General Manager

Pind Balluchi
04.2013 - 11.2015
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Restaurant General Manager

Sagar Ratna
07.2010 - 03.2013
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.

Senior Assistant Manager

Domino's Pizza
05.2007 - 06.2010
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Restaurant Manager

YO China
11.2005 - 05.2007
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.

Buddy Trainer

Pizza Hut
11.2003 - 11.2005
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Arts -

Kanpur University
Kanpur
04.2002 - 06.2005

Intermediate -

Kendriya Vidhalaya
Lucknow
07.2000 - 06.2001

Matriculation -

Kendriya Vidhalaya
Lucknow
07.1998 - 06.1999

Skills

Set operating goals and objectivesundefined

Accomplishments

· Achieved rocking sales &EBIDTA figure at company level in Domino's Pizza.

· Awarded a club millennium award for achieving four consecutive 100% in the mystery shopping program (CHAMPS check) while serving in Pizza Hut.

· Awarded a YUM Elite award for achieving eight consecutive 100 % in the mystery shopping program (CHAMPS check) while serving with Pizza Hut.

· Rated second Guest satisfaction index a month amongst 48 outlets of Pizza Hut.

· Received 19 consecutive 100% CHAMPS check with mystery shopping program in Pizza Hut.

· Built a capable service team to promote sale and achieve targets in all the served organizations.

· Served as a responsible and smart manager while opening of various new branches of different organization like Pizza Hut, Domino's, Yo China, Moti Mahal Delux ,The Yellow Chilli.

Additional Information

· Participated Scout and Guide at school level.

· Participated in various sports activities.

· Participated in Kabbadi at Regional level.

· Learned Horse riding for two years.

· Under gone physical fitness training in Surya Sainik Fitness Institute Lucknow for three years.

Software

Outlook, POS, CRM, ERP, IDS, CSAT

Interests

Listening music, Traveling and Horse Riding

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Outlet Head

Ccocoon Luxury Business Hotel
05.2019 - 03.2021

General Manager

The Courtyard Hotel
04.2018 - 05.2019

General Manager

Master Foods Products Ltd, (Moti Mahal Delux)
12.2015 - 03.2018

Area General Manager

Pind Balluchi
04.2013 - 11.2015

Restaurant General Manager

Sagar Ratna
07.2010 - 03.2013

Senior Assistant Manager

Domino's Pizza
05.2007 - 06.2010

Assistant Restaurant Manager

YO China
11.2005 - 05.2007

Buddy Trainer

Pizza Hut
11.2003 - 11.2005

Bachelor of Arts -

Kanpur University
04.2002 - 06.2005

Intermediate -

Kendriya Vidhalaya
07.2000 - 06.2001

Matriculation -

Kendriya Vidhalaya
07.1998 - 06.1999
PARVEEN KUMARRestaurant Manager/Operation Manager