Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Timeline
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Parveen Kumar

Parveen Kumar

Customer Service Executive
New Delhi

Summary

Goal-oriented manager with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

18
18
years of professional experience
4
4
Languages

Work History

Store Manager

Intercraft Trading Pvt. Ltd
07.2008 - Current
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Beauty Advisor

Euro Tradition India Pvt. Ltd
06.2007 - 07.2008
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Cashier Cum Sales Executive

Flemingo Duty Free Pvt. Ltd
02.2006 - 05.2007
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Bachelor of Arts - Economics

Swami Vivekananda Collage
Himachal Pradesh
04.2001 -

High School Diploma -

Govt High School
Himachal Pradesh
04.2001 -

Skills

Social Media Marketing

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Accomplishments

  • Uncovered and eliminated security issues, reducing shrinkage.

Software

Ms Office

Ms Excel

Power Point

Interests

Reading News Paper

Reading Self development and Business Books

Playing Chess

Timeline

Store Manager

Intercraft Trading Pvt. Ltd
07.2008 - Current

Beauty Advisor

Euro Tradition India Pvt. Ltd
06.2007 - 07.2008

Cashier Cum Sales Executive

Flemingo Duty Free Pvt. Ltd
02.2006 - 05.2007

Bachelor of Arts - Economics

Swami Vivekananda Collage
04.2001 -

High School Diploma -

Govt High School
04.2001 -

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Parveen KumarCustomer Service Executive