Parveen Kumar
Amritsar
Summary
Dynamic Team Leader at BLD Company with hands-on experience managing a team of 15+ members. Currently overseeing two blended queues: BAU (Business As Usual) and SQ (Safety Queue). Skilled in effective team handling, performance monitoring, and daily operations management. Highly motivated and always eager to take on new challenges. Known for a strong work ethic, adaptability, and excellent interpersonal skills. Comfortable working independently and quick to learn new tools and processes.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
BLD Company
As a ATL
MOHALI , IN
07.2024 - Current
- Assistant Team Leader (ATL)
BLD Company | 1.2 Years
Worked across multiple queues including BAU, PQ, BLCK, SNACC, and Escalation Desk L2, gaining well-rounded experience in various customer support and escalation processes. - Successfully managed day-to-day responsibilities with accuracy, efficiency, and attention to detail.
- Demonstrated strong team collaboration and leadership skills while supporting overall team performance.
- Contributed innovative ideas and process improvements that positively impacted team outcomes and productivity.
- Gained deep operational knowledge and developed strong problem-solving, communication, and time management skills.
Education
Bachelor of Arts - English
INDIRA GANDHI NATIONAL-OPEN UNIVERSITY
Sarkaghat, INDIA 07.2021 - 06.2025
Skills
- Problem-solving, and adaptability
- Team leadership & coordination
- Enger to learn new things
- Attention to Detail
- Friendly, positive attitude
- Active listening
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Upper Intermediate (B2)
B2
Timeline
BLD Company
As a ATL
07.2024 - Current
Bachelor of Arts - English
INDIRA GANDHI NATIONAL-OPEN UNIVERSITY
07.2021 - 06.2025