PARVEEN KUMAR
Senior Analyst (Compliance Operation)
Una,HP
Summary
Accomplished Senior Analyst with expertise in fraud investigation and regulatory compliance at Priority IDC Private Limited. Recognized for exceeding quality targets, leveraging strong problem-solving and communication skills. Proficient in KYC and transaction monitoring, enhancing operational efficiency. Awarded Employee of the Month four times, demonstrating commitment to excellence and leadership.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Analyst, Compliance Operations
Priority IDC Private Limited-Fintech Company
05.2021 - Current
- Monitored transactions and conducted fraud investigations on high-risk accounts to prevent financial crime and AML.
- Analyze financial data across transactions, clients, monitoring transactions to spot risk, patterns, and trends in day-to-day financial operations.
- Create a dashboard for clear insight for product and business stakeholders.
- Executed payment processing for ACH, card, and check transactions.
- Performed KYC verification, including CDD and EDD, for a large volume of clients' accounts.
- Managed Jira ticket creation and resolution for high-risk transactions, ensuring timely documentation for audits.
- Utilized CIP and OFAC tools to vet clients and ensure regulatory compliance.
- Provided real-time support to clients via Salesforce and the company UI portal.
- Assisted with urgent issues through email support, and contributed to quality audits and training.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
Analyst, Tech Support
Eclerx Services Limited
01.2017 - 01.2021
- Provided technical support to US-based customers via phone for Internet, Cable, and Home security systems.
- Diagnosed and resolved complex technical issues for customers, coordinating with field technicians for on-site visits when necessary.
- Maintained detailed customer records for follow-up and ensured high levels of customer satisfaction.
- Conducted refresher training sessions for new hires, sharing technical knowledge and best practices.
- Recognized as Analyst of the Quarter three times for outstanding performance and customer service.
Analyst, Customer Service
Concentrix India Pvt. Limited
01.2015 - 01.2017
- Worked in an inbound process providing customer support for Citibank credit card inquiries and complaints.
- Performed background verification for new credit card applications.
- Successfully achieved sales targets by offering loans to credit card customers.
Education
MBA - Marketing & Finance
Kurukshetra University
Kurukshetra, HaryanaBA - Economics
Kurukshetra University
Kurukshetra, Haryana10+2 -
HPBOSE
DharamshalaSkills
KYC (CDD, EDD)
Accomplishments
- Achieved 99% by completing KYC verification with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Minimize AHT by introducing AI for high amount of transactions authorization tasks.
- Got Kudos Award in three Quarter of FY-2024-25
- Maintain 99 % audit score for FY-2024-25
Timeline
Senior Analyst, Compliance Operations
Priority IDC Private Limited-Fintech Company
05.2021 - Current
Analyst, Tech Support
Eclerx Services Limited
01.2017 - 01.2021
Analyst, Customer Service
Concentrix India Pvt. Limited
01.2015 - 01.2017
BA - Economics
Kurukshetra University
10+2 -
HPBOSE
MBA - Marketing & Finance
Kurukshetra University