Parveen Kumar
IT Professional in Hospitality & Restaurants, Retails
New Delhi
Summary
Results-driven IT professional with over 14 years of experience in the hospitality, quick-service restaurant (QSR), and fine dining technology sectors. Proven track record in implementing and supporting enterprise-grade POS systems, including Micros 3700/9700 and Simphony, demonstrating a commitment to excellence. Renowned for strong problem-solving abilities and effective project management, with a steadfast focus on client satisfaction. Expertise in managing end-to-end IT infrastructure, coordinating cross-functional teams, and training users to optimize technology utilization, ensuring seamless operations and enhanced performance.
Overview
2
2
Languages
3
3
Certifications
14
14
years of professional experience
Work History
Lead Consultant (Grade IS3)
ITC Infotech Pvt Ltd
10.2024 - Current
- Projects: Implementation, Patch Upgrade & Supports Pos Application
- Symphony in Marriott Hotels Chains (All Continent APAC, EMEA, US/CAN, CALA)
- Industry: Hospitality IT Services
- Simphony: Server installation of Simphony, Cal Deployment, installation, Operational Support, Pos Training to client, Configuration of Page Design, Menu Item Creation, Tender Creation, Tax, Discounts, Workstation addition, Caps Server Installation and Printer Routing.
- Project Completed Successfully:
- KPP (Keep Pace Patching) – Simphonypatchupgrade19.6
- Data Center Migration (From Starwood to Marriott) (APAC)
- Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
- Developed custom solutions based upon clients' strict requirements.
- Streamlined internal processes for better resource allocation and improved operational efficiency.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
Senior Implementation Consultant
Mindlabz Hospitality Services Pvt. Ltd.
03.2021 - 09.2024
- Projects: Implementation & Supports Pos Application (Simphony, Micros 3700 & Micros 9700)
- Industry: Hospitality & Restaurants IT Services
- Installed and Supported Micros 3700, 9700 and Simphony
- Creating & Modification of Menu Items, Tax, Print Class, Discount, Offers, Revenue Centers & Page Design etc.
- Provided training and maintained support call records.
- Key Projects: ITC Hotels, Taj Hotels, Jaypee Hotels, Radisson Blu, The Lalit, The Claridale Hotel Calcutta, Taj Lakefront Bhopal, Holliday Inn
- Continuously expanded technical skillset, staying current on industry trends and emerging technologies to provide clients with cutting-edge implementation solutions.
- Enhanced team productivity, implementing collaboration tools for seamless communication within the project team.
Assistant Manager IT
Gourmet Investments Pvt. Ltd. (Bharti Group)
06.2017 - 02.2021
- Projects: Pizza Express, Ministry Of Crab, Typhoon Shelter, Chillis
- Industry: Fine Dining Restaurants & Hospitality IT
- Managed IT setup for 28+ stores and Corporate Offices across India.
- Oversaw POS systems, EM Server, Database Configurations and deployments
- Creating & Modification of Menu Items, Tax, Print Class, Discount, Offers, Revenue Centers & Page Design etc.
- Creating Recipe & Alignment with Menu Items
- Creating, Modification & linking of Inventory Items into Inventory Management
- Managing Employee Right for Operation & Reporting Tool Access
- Customized Reports support (mymicros, myinventory).
- Planning Developing and Implementing IT budgets, and vendor coordination.
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
- Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
- Improved IT infrastructure by implementing and managing network updates and software installations.
Technical Support Engineer
Team Computers Pvt. Ltd.
03.2015 - 05.2017
- Projects: Yum Restaurants–KFC, Taco Bell, Pizza Hut
- Industry: QSR Restaurants & Hospitality IT
- Managed POS Applications (Micros 3700), Enterprise Servers, Product Management
- Conducted lab testing for hardware/software.
- Implemented new technologies, Upgrading Newest Versions and New Store Setups.
- Provided Level-2 support, Creating SOP & Training.
- Coordinated with cross-functional departments.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
DL-2 Remote Support
Renovision Automation Services Pvt. Ltd.
04.2013 - 02.2015
- Projects: Yum Restaurants–KFC, Taco Bell, Pizza Hut
- Industry: QSR Restaurants & Hospitality IT
- Delivered Level-2 Technical Support, troubleshooting, and Patch upgrades.
- Handled Escalated calls, EOD issues, backup monitoring, and remote assistance.
- Provided 24/7 support to stores nationwide.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Desktop L1 Support
Vayam InfoSolutions Pvt. Ltd.
03.2012 - 04.2013
- Projects: Yum Restaurants–KFC, Taco Bell, Pizza Hut
- Industry: QSR Restaurants & Hospitality IT
- Handling Incoming & Outgoing Phone call / Emails Promptly & Effectively
- Delivered Level-1 Support On Helpdesk
- Maintained high-quality response times and escalated critical issues on next level
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Science - Information Technology
Amity University
Noida 04.2001 -
Diploma - Modern Office Practice
Fr. Agnel Polytechnic
New Delhi 04.2001 -
Bachelor of Arts - English, Hindi, Political Science, History
University of Delhi
New Delhi 04.2001 -
12th From CBSE Delhi - Arts
Avinash Chandra Chadha Sarvodaya Bal Vidyalaya
New Delhi 04.2001 -
10th From CBSC Delhi - Science
Avinash Chandra Chadha Sarvodaya Bal Vidyalaya
New Delhi 04.2001 -
Skills
Oracle Micros 3700/9700, Oracle Simphony & Toast
Server & POS installations,
Menu setup and adjustments
Employee, Tax, Print Class, Revenue Center etc Configuration
Skilled in utilizing Webportal (RnA, MyMicros & Product Managment) for inventory management
Reporting Tools and Troubleshooting
Recipe Management & Cash Management
Skilled in optimizing table arrangements
Digital ordering systems proficiency
Integration of third-party systems
Testing
Cross-department collaboration for functionality enhancement
Vendor relationship oversight
Certification
MCSE–Network Nuts
PERSONAL STRENGTHS
- Strong communication skills
- Self-motivated and polite
- Quick learner and adaptable
- Ability to work under pressure
PERSONAL DETAILS
- Date of Birth: 16-May-1987
- Father's Name: Sh. Mahipal Singh
- Gender: Male
- Nationality: Indian
- Languages: English, Hindi
- Marital Status: Married
- Hobbies: Meditation, Yoga
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge. Place: New Delhi Signature: Parveen Kumar
Timeline
Lead Consultant (Grade IS3)
ITC Infotech Pvt Ltd
10.2024 - Current
Senior Implementation Consultant
Mindlabz Hospitality Services Pvt. Ltd.
03.2021 - 09.2024
Assistant Manager IT
Gourmet Investments Pvt. Ltd. (Bharti Group)
06.2017 - 02.2021
Technical Support Engineer
Team Computers Pvt. Ltd.
03.2015 - 05.2017
DL-2 Remote Support
Renovision Automation Services Pvt. Ltd.
04.2013 - 02.2015
Desktop L1 Support
Vayam InfoSolutions Pvt. Ltd.
03.2012 - 04.2013
Master of Science - Information Technology
Amity University
04.2001 -
Diploma - Modern Office Practice
Fr. Agnel Polytechnic
04.2001 -
Bachelor of Arts - English, Hindi, Political Science, History
University of Delhi
04.2001 -
12th From CBSE Delhi - Arts
Avinash Chandra Chadha Sarvodaya Bal Vidyalaya
04.2001 -
10th From CBSC Delhi - Science
Avinash Chandra Chadha Sarvodaya Bal Vidyalaya
04.2001 -