Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Languages
Timeline
Generic

Parveen Malik

Sector-16, Rohini, New Delhi

Summary

Accomplished & self-motivated Professional with 15 Years of working knowledge in IT domain. Experience spread across numbers of functions with specialized in IT Operations & Procurement. Consistent high performer identified as a top designated employee talent and recognized for demonstrating right mix of strategic planning, execution approach, partnering with business leaders to achieve the larger organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant General Manager, Technology Procurement

Paytm Payments bank
09.2019 - Current
  • Overseeing the entire IT procurement process from start to finish (Procure to Pay), including initial discussions with internal teams to finalize Bill of Quantities (BOQ)/Statement of Work (SOW).
  • Ensuring fair comparisons among all solutions/BOQs.
  • Initiating RFQs/RFPs.
  • Negotiating terms with vendors, including SLAs and penalty clauses.
  • Identifying and addressing risks during negotiations.
  • Creating comprehensive comparisons based on technical and commercial aspects.
  • Awarding purchase orders/contracts.
  • Managing disputes and escalations, if any.
  • Successfully closing major new/renewal purchase requests for Paytm Payments Bank and participating in group companies' major purchase requests.
  • Decreasing procurement costs by negotiating favorable terms and optimizing supplier channels.
  • Saving costs during solution sizing/BOQ by optimizing the solution to meet requirements considering projections, thus eliminating under/overselling.
  • Collaborating with business teams on Government sector RFPs/Tenders and providing them with the best commercial terms through back-to-back arrangements with OEMs, enhancing their chances of winning RFPs.

Manager, IT Operations & IT Procurement

One97 Communications Ltd. (Paytm)
10.2010 - 09.2019
  • Commenced as a Desktop Support Engineer, addressing end-user IT concerns related to hardware and applications.
  • Advanced to Senior Associate - IT in April 2012, with additional responsibilities of AD, DNS, DHCP, File Server services.
  • Progressed to Team Lead - IT Operations in April 2014, overseeing the ITSM function, subsequently promoted to Deputy Manager - IT Operations in April 2015, and then to Manager - IT Operations in April 2017, with expanded roles.
  • Supervised a team of approximately 60 members (across PAN India) for 3 years, providing IT support to over 10,000 end users at Paytm along with managing complete procurement (IT) for all Paytm group companies for nearly 1 year.
  • Held full accountability for IT service desk, support, asset management, access management, IT procurements (including identifying requirements, product feature comparisons/POCs with multiple OEMs, finalizing BOQ/SOW with shortlisted OEMs), closing IT contracts, and processing IT-related invoices.
  • Managed stakeholders, including the Steering Committee, for effective management.
  • Collaborated with key cross-functional teams to establish streamlined processes, procedures, and systems.
  • Oversaw IT asset lifecycle (procurement, deployment, maintenance, redeployment, disposal), conducting physical verification of all IT assets and presenting reports to Finance and key stakeholders.
  • Handled escalations, ensured uptime, and met SLAs.
  • Managed budgeting and forecasting activities.
  • Led internal and external audits, from requirement gathering to submission of artifacts, addressing observations and recommendations by auditors, and reviewing and updating policies as necessary.
  • Facilitated setup of new locations and office relocations.
  • Monitored team performance and conducted training sessions based on business requirements and processes.
  • Motivated team members to deliver services with optimal results.
  • Received a 5/5 rating in all annual performance cycles.
  • Played a key role in planning and executing the opening of approximately 30 new small/big offices PAN India.
  • Supported business requirements promptly during the ramp-up phase (2014 – 2018), consistently closing all tickets within SLA and maintaining defined uptime standards.

Technical Associate

iYogi
03.2010 - 10.2010
  • Provided remote IT support to customers based out of US/UK and Acted as FTL (Floor tech lead) to provide guidance to fellow technical team members.

Desktop Support Engineer (Trainee, IT)

Serco BPO
09.2008 - 09.2009
  • Provided IT Support to internal end-users with primary duties in resolving technical issues for two major clients, each with approximately 200 seats

Education

Bachelor of Computer Applications -

Indra Gandhi National Open University

Master of Computer Applications -

Punjab Technical University

Skills

  • Ethics and Integrity
  • Negotiating for the procurement of technology-related items (including hardware, software, solutions, and services)
  • Analyzing requirements (both technically and commercially) and making decisions
  • Identifying cost-saving and cost-avoidance opportunities
  • Conducting market analysis
  • Budgeting and forecasting
  • Managing projects effectively
  • Demonstrating adaptability
  • Managing relationships with vendors and stakeholders
  • IT operations and governance
  • IT asset and access management
  • Building strong relationships
  • Solving problems efficiently
  • Managing risks and compliance

Accomplishments

Awarded by MD & CEO

  • Technical Category in 2012
  • Operations Category in 2015
  • Leadership Category in 2016

References

References available upon request.

Certification

  • ITIL V3 foundation certificate
  • Microsoft Certified Professional
  • DOEACC ‘O’ Level certified

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Assistant General Manager, Technology Procurement

Paytm Payments bank
09.2019 - Current

Manager, IT Operations & IT Procurement

One97 Communications Ltd. (Paytm)
10.2010 - 09.2019

Technical Associate

iYogi
03.2010 - 10.2010

Desktop Support Engineer (Trainee, IT)

Serco BPO
09.2008 - 09.2009

Bachelor of Computer Applications -

Indra Gandhi National Open University

Master of Computer Applications -

Punjab Technical University

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Parveen Malik