Parveen Poonia
Network Engineer
Malviya Nagar,New Delhi
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
11 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
11
11
years of professional experience
Work History
Sr. Engineer
Indian Metals and Ferro Alloys Ltd ( IMFA Ltd )
10.2021 - Current
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and SGM-IT to maximize development efficiencies and resolve technology issues.
- Improved network efficiency by implementing new network configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provide direct support to Managing Director and Vice Chairman for their problems.
IT Assistant Manager
FabHotels Head Office
03.2021 - 10.2021
- Responded to queries on phone, via email or through IT ticketing system.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Installed and configured software and hardware.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
Assistant Manager – Network Administrator
One Internet
05.2017 - 03.2021
- Leading teams across broad technical, financial and business disciplines PAN india
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Focused teams on business objectives and tracked progress on time, on budget and with the desired results
- Created enterprise network standards in every center and rolled out standards for site network design
- Upgraded network security and locally rebuilt data/phone systems at on-site locations
- Coached and mentored new staff members, including conducting performance reviews
Engineer- Network Support
EDUPRISTINE
05.2014 - 05.2017
- Managed installation, configuration and administration of Cisco equipment in IT architecture of organization
- Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network
- Performed advanced troubleshooting, diagnostics and provided tier/level-2 & 3 solutions to network failures
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Worked in coordination with team members to decrease key IT problems and complete assigned projects
- IT procurement
Network & System Support Engineer
SYSTEM Networks
08.2013 - 04.2014
- Maintained computer systems, installed and upgraded new systems.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network
- Performed advanced troubleshooting, diagnostics and provided tier/level-1 solutions to network failures
- Worked effectively in both independent and team environments to exceed IT goals.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
Education
12th - Science
Govt. Senior Secondary
10th - General
Adarsh School
B. Tech - Electronics & Communication
JIET
Skills
Firewall configuration & Management
Access Point Installation
Microsoft Knowledge
Data Lose Prevention_DLP Management
Outstanding customer service and client interfacing skills
Ability to perform excellently on individual projects and cooperatively on teams
High adaptability and capable of handling high workloads
IT asset management
Technical troubleshooting
IT procurement
Operating system management
Documentation and reporting management
Information security
Quality assurance
Software development
Application support
Team development
Mobile technologies
Local access network planning
Technical support scheduling
Teamwork and collaboration
Problem-solving abilities
Technology integration
Accomplishments
- Compiled all the system documents and wrote a company guideline on common network problems, their solutions and likelihood of occurrence.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
- Collaborated with team members in the development of Oracle Fusion.
Disclaimer
I hereby declare that the above information given here is correct and upon my responsibilities.
Personal Information
Age: 32
Timeline
Sr. Engineer
Indian Metals and Ferro Alloys Ltd ( IMFA Ltd )
10.2021 - Current
IT Assistant Manager
FabHotels Head Office
03.2021 - 10.2021
Assistant Manager – Network Administrator
One Internet
05.2017 - 03.2021
Engineer- Network Support
EDUPRISTINE
05.2014 - 05.2017
Network & System Support Engineer
SYSTEM Networks
08.2013 - 04.2014
10th - General
Adarsh School
12th - Science
Govt. Senior Secondary
B. Tech - Electronics & Communication
JIET