Parveen Rajdev

Current Assignment: -

• Develop and Implement strategic plans and initiatives to drive sales growth and meet revenue targets
• Develop annual budgets and forecasts for the Spectrum Banking RA Vertical alignment with overall organizational goals
• Monitor and analyse financial performance, including revenue, expenses, and profitability, and take corrective actions to achieve given target
• Implement cost control measures to optimize expenses and improve profitability
• Evaluate existing processes, systems, and resources to identify areas for cost reduction or optimization
• Develop and implement telesales strategies and campaigns to generate leads and convert them into sales
• Organize training sessions, workshops, and coaching sessions to enhance the team's performance and productivity
• Address customer inquiries, complaints, and feedback promptly and professionally to ensure customer satisfaction
• Ensure compliance with regulatory requirements, company policies, and industry standards.

Previous Assignment: -

• Define Process/ Team goals, targets and align them to meet Organizational Goals.
• Driving & managing base size of 7 lac+ Prime customer through Digital Relationship Banking model, lead by Unit Head’s, Team Head’s, Training & Quality Manager’s & 350+ Digital Relationship Manager’s for West and Gujarat region.
• Hiring and capacity planning, talent identification to ensure seamless business operations.
• Manage overall relationship for set of managed customer for service and cross selling of Banking, Wealth, Health and financial products.
• Build and enhance resource level skills by providing identified trainings on product and sales with the support of qualified training and quality team.
• Managing and evaluating the overall functioning of processes, identifying improvement areas & implementing adequate measures to maximise customer satisfaction level.
• Provide support for and identify opportunities to improve customer service performance through continuous process review and practice evaluation.

• As Zonal Head / DVP– Credit Card Payment Business (Telesales Business) – South Region
• As Regional Head – OCC & VRM Channel- (PL, TPP & Cards) West Region
• As Sr. Manager- Sales – Phonbanking & VRM (RA, Life & Health Insurance & Cards) – Delhi
• As Sales Manager- Personal Loan –Alternate Channel (OCC) - Delhi
• As Relationship Manager Auto Loan (Dealers & DSA).

Previous Assignment: -

Zonal Head/ D.V.P- Credit Card Payment Business-South2 (Telesales)

• Driving & managing large team of 200+ Members, including Area Head, Mangers, Asst. Managers, Tele sales Executives & Field sales Executives for South 2 region.
• Taking care of various sales products i.e. sourcing of Credit Card, Activation, Term Business, Cross selling of Consumer durable and Third Party Products.
• Providing support to team through presentations, training on product, sales skill training and information on products updates and ensure the same is cascaded to every team member.
• Setup & streamlining the processes and introduce new & cross sell of other products in the channel to increase productivity and reduce cost.

Region Head – Classic on Phone (VRM – West region)

• Managed West region for Classic on Phone Unit (VRM Channel).
• Driven large team of 350+ Personal bankers, Supervisors and Floor Mangers for Managed portfolio customer.
• Ensure penetration of convenience products as well as deepening of cross sell products like Auto Loan, Home Loan, Life Insurance& Health Insurance products.
• Managing and evaluating the overall functioning of processes, identifying improvement areas & implementing adequate measures to maximise customer satisfaction level.
• Managing customer complaints / queries received at the office of the corporate at different levels of Senior Management Cell/Grievance Cell/ Principle Nodal Office/ Managing Director Office.

Asst. Vice President – RSM - Personal Loan (OCC – West Region)

• Managed team of 100+ Tele Sales Executive for Personal loan business thru Inbound and Outbound leads.
• Managed Digital DSA like Bank Bazaar/Paisa Bazaar etc. for Personal Loans.
• Periodic evaluation of the associates and appraising them on quarterly, half-yearly and annual basis. Reviewing daily, weekly, and monthly reports, including Daily call coverage Report, Daily Process Plan, Monthly Productivity and Accuracy Report etc.