Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Personal Information
Timeline
Generic

PARVEEN SINGH

New Delhi

Summary

Customer Service and Order Management professional with over 3-4 years of experience in handling end-to-end order processing, client communication, issue resolution, and coordination with cross-functional teams. Proven track record of improving customer satisfaction, reducing order errors, and supporting business operations. Skilled in ERP systems, CRM tools, and supply chain workflows.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service - Order Management

Avery Dennison (India) Pvt Ltd
Gurgaon
06.2021 - Current
  • Prepared accurate pro forma invoices with complete shipment and product details for buyer confirmation and claim processing.
  • Accurately managed customer order entry and processing using ERP platform such as Oracle.
  • Reviewed and validated product availability, pricing, and delivery timelines prior to order confirmation.
  • Coordinated cross-functionally with sales, supply chain, warehouse, and logistics teams to ensure seamless order fulfillment.
  • Acted as a key point of contact for customer inquiries, ensuring timely and effective resolution of order-related concerns.
  • Maintain MIS reports, such as daily sales numbers and update to Management.
  • Communicated order status, delays, and changes proactively to maintain customer satisfaction and transparency.
  • Resolved issues related to order discrepancies, damages, or delays in collaboration with internal teams.
  • Liaised with finance for credit approvals, invoicing accuracy, and payment reconciliations.
  • Prepared and verified essential documentation, including purchase orders, invoices, and shipping records, in accordance with regulatory requirements.
  • Contributed to process improvement initiatives and supported automation and digital transformation projects to enhance operational efficiency.
  • Handling Merchant export - from China, Malaysia, Europe Plants

Trade Finance - Export Documentation and Logistics Head

House of Tuhina
Noida
03.2015 - 06.2021
  • Prepared accurate pro forma invoices with complete shipment and product details for buyer confirmation and claim processing.
  • Planned and coordinated transportation of export goods through cost-effective modes including sea freight, air freight, and road transport.
  • Liaised with freight forwarders, shipping lines, airlines, and transporters to ensure smooth and timely logistics operations.
  • Ensured strict compliance with export regulations, customs requirements, and international trade standards.
  • Prepared and submitted all necessary export documentation, including commercial invoices, packing lists, export declarations, Certificates of Origin (COO), and related documents.
  • Drafted and submitted Bill of Lading (BL) instructions for customer review and approval.
  • Facilitated timely customs clearance by coordinating with customs brokers and agents at both origin and destination ports.
  • Negotiated competitive freight rates and service contracts with shipping lines and freight forwarders.
  • Maintained systematic records of export documentation and banking transactions to ensure audit readiness and regulatory compliance.
  • Provided disposal instructions for inward remittances to the bank in accordance with FEMA regulations.
  • Submitted export documents to the bank for negotiation under Letters of Credit (LC) terms.
  • Managed EDPMS (Export Data Processing and Monitoring System) entries and updates.
  • Maintained MIS reports including BRC (Bank Realisation Certificate), LC tracking, and inward remittance records.

Accounts Assistant and Logistics Executive

Kirath Export
New Delhi
01.2012 - 12.2014
  • Reporting to Accounts Manager: Provide regular reports and updates to the Accounts Manager regarding accounts receivable, accounting activities, and any relevant issues or concerns.
  • Petty Cash and Bank Reconciliation: Handle petty cash transactions, maintain records, and reconcile bank accounts to ensure accurate and up-to-date financial information.
  • Customer Accounts Reconciliation: Reconcile customer accounts, resolve discrepancies, and liaise with customers for the recovery of pending payments and settlement of disputed amounts.
  • Export Documentation (Post Shipment): Take responsibility for the entire process of export documentation, including preparing commercial invoices, packing lists, and customs clearance documents.
  • L/C (Letter of Credit) Documents Handling: Manage the handling and processing of L/C documents in compliance with L/C terms and conditions.
  • Customer Communication and Document Sharing: Send scanned copies of shipping documents, such as bills of lading (B/L), to customers and provide them with tracking numbers for courier services to track the shipment status.
  • Bank Liaison for Document Negotiation: Coordinate and communicate with banks for the negotiation of bank documents related to export transactions, ensuring compliance with banking requirements.
  • Assist in coordinating the shipment process, including arranging transportation, booking cargo space, and ensuring timely delivery of goods.
  • Assist in negotiating freight rates with shipping lines, airlines, and logistics providers to secure competitive pricing and cost-effective transportation solutions.
  • Accurately input logistics data into systems or databases, ensuring completeness and accuracy.
  • Assist in preparing and managing logistics documentation, such as shipping instructions, bills of lading, packing lists, and customs declarations.

Education

Master's Degree - MBA - Operation Management

IGNOU
01-2026

Bachelor's Degree - B.COM

Delhi University
New Delhi

12th - Commerce

CBSE Board
New Delhi

10th -

CBSE Board
New Delhi

Skills

  • Complex problem solving
  • Time management
  • Decision making
  • Stress management
  • Google Sheets and Excel
  • Trade finance expertise
  • Accounts receivable management
  • Export credit terms
  • IncoTerms 2020
  • Collection strategies
  • Aging analysis
  • Accounting software

Certification

  • CIA+ (Certified Industrial Accountant), ICA(The Institute Of Computer Accountant), New Delhi, Delhi, Logistics - Export & Import
  • Certificate from Great Learning, Logistics Management, Financial Accounting, Financial Risk Analysis, Power BI, Business Finance, Supply Chain Management

Accomplishments

  • Improved Order Accuracy
  • Reduced Order Processing Time
  • Process Documentation- Create SOPs
  • Reduced Demurrage charges at destination
  • Streamlined Trade Finance Processes
  • Reduced Bad Debts
  • Process Standardization and Documentation

Hobbies and Interests

  • Travelling
  • Learning
  • Chess

Personal Information

  • Father's Name: Wazir Singh
  • Mother's Name: Rajpati
  • Date of Birth: 08/14/92
  • Marital Status: Married

Timeline

Customer Service - Order Management

Avery Dennison (India) Pvt Ltd
06.2021 - Current

Trade Finance - Export Documentation and Logistics Head

House of Tuhina
03.2015 - 06.2021

Accounts Assistant and Logistics Executive

Kirath Export
01.2012 - 12.2014

Master's Degree - MBA - Operation Management

IGNOU

Bachelor's Degree - B.COM

Delhi University

12th - Commerce

CBSE Board

10th -

CBSE Board

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