Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Parvendra Singh

Parvendra Singh

Rishikesh

Summary

Dynamic General Manager with a proven track record at Maulik Mansion Resort, excelling in sales and operations. Skilled in maximizing revenue through innovative marketing strategies and fostering a culture of excellence in guest service. Strong leadership and financial acumen ensure successful budget management and enhanced guest satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

Maulik Mansion Resort Jim Corbett Ramnagar
12.2023 - Current
  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all heads of departments.
  • Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.
  • Lead all key property issues including capital projects, customer service, and refurbishment.
  • Handling complaints, and overseeing the service recovery procedures.
  • Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.
  • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property.
  • Developing improvement actions, and carrying out cost savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotel’s business reports daily and make decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
  • Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial report for the owners and stakeholders.
  • Draw up plans and budgets (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
  • Act as a final decision maker in hiring a key staff.
  • Coordination with HOD’s for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads daily.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and developing strong sales prospects.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

Operations Manager

Kamay The Grand Alova Rishikesh
10.2021 - 12.2023
  • Promote a positive employee relations culture through effective communication and regular team meetings.
  • Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
  • Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Operations Manager

The Grand Alova by Wild Heritage Rishikesh
11.2020 - 10.2021
  • Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
  • Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
  • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
  • Work alongside all HODs to ensure the smooth running of the day-to-day operations.
  • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
  • Deputise for the General Manager in his absence and at various meetings & events.
  • Be responsible for maximising profit through the consistent delivery of the highest standard of service.
  • Ensure consistent implementation and review of SOPs throughout all Departments.
  • Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
  • Monitor the hotel functions book and familiarise yourself with all updates & amendments.
  • Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
  • Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
  • Carry out Duty Management shifts as required.
  • Conduct regular fire walks and Health & Safety audits.

Front Office Manager Cum Operation Manager

Samasara by the Ganges
12.2019 - 10.2020

Front Office Executive

Ellbee Ganga View Rishikesh
11.2017 - 11.2019
  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone in absence of telephone operator.
  • Transmits and receives telephone messages and sets up guests’ wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Deposits guests’ valuables in hotel safe or safe deposit box.

Front Office Supervisor

Ellbee Ganga View Rishikesh
12.2015 - 11.2017
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Created, prepared, and delivered reports to various departments.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Handled office contracts like leases, utilities and employee agreements.

Front Desk Assistant

Hotel Ganga Kinare Rishikesh
07.2014 - 11.2015
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Collected room deposits, fees, and payments.

Trainee

Hyatt Centric MG Road Bangalore
01.2014 - 07.2014
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.

Education

Bachelor of Arts -

Sri Dev Suman Garhwal University
Rishikesh, India
04-2016

High School Diploma -

Rajkiya Inter Collage Gheradhaar
Tehri, India
06-2011

Skills

  • Sales
  • Branding
  • OTA Expert
  • Advertising and marketing
  • Event management and promotion
  • Operations

Certification

One year Hotel Diploma From Doon institute of food technology Rishikesh (Uttarakhand)

Languages

Hindi
English
Garhwali
Advanced (C1)

Timeline

General Manager

Maulik Mansion Resort Jim Corbett Ramnagar
12.2023 - Current

Operations Manager

Kamay The Grand Alova Rishikesh
10.2021 - 12.2023

Operations Manager

The Grand Alova by Wild Heritage Rishikesh
11.2020 - 10.2021

Front Office Manager Cum Operation Manager

Samasara by the Ganges
12.2019 - 10.2020

Front Office Executive

Ellbee Ganga View Rishikesh
11.2017 - 11.2019

Front Office Supervisor

Ellbee Ganga View Rishikesh
12.2015 - 11.2017

Front Desk Assistant

Hotel Ganga Kinare Rishikesh
07.2014 - 11.2015

Trainee

Hyatt Centric MG Road Bangalore
01.2014 - 07.2014

Bachelor of Arts -

Sri Dev Suman Garhwal University

High School Diploma -

Rajkiya Inter Collage Gheradhaar

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