PARVESH KUMAR
Delhi
Summary
Experienced Store Department Manager at Reliance Retail LTD with over 7 years of expertise in team leadership, operations, and customer satisfaction. Adept in analytics and process enhancement, resulting in a remarkable 25% reduction in operational costs. Passionate about crafting outstanding customer experiences. Also, bring 5 years of experience in the logistics and ecommerce sector, further enhancing skills and knowledge in the industry.
Overview
12
12
years of professional experience
Work History
Department Manager
Reliance Retail Limited
11.2017 - Current
- Handling Business of 12+ Cr Annually
- Managing Team of 1 Team leader, 2 Team Member & 30+ Brand Promoters
- Shrinkage & Loss Prevention
- Ensuring SOP Compliance
- Ensuring the Department’s Display is as per the Standard
- Work on all reports like High SHR, Zero Sales, and De-growing MC’s
- Coordination with vendor for stock, through phone & emails
- Responsible for the training of all sales staff regarding customer service, VM of the store, Grooming Standard
- Positive Attitude towards learning & work
- Maximize Revenue Through Target Achievement
- Supervision of Team Handling & Motivation
- Handling 700+ jio mart quick commerce online order invoice, packing & Dispatched
- Maintaining the Customer Service
- Development and implementation of retail strategies and action plans to achieve the store’s sales and profit budgets
Supervisor
Innovsources Pvt. Ltd.
07.2016 - 11.2017
- A competent professional with nearly 5+ years of experience in Warehousing / Transportation & Logistics Operations and Supply Chain Management
- Track record of overseeing processing of over 4000+ orders in a single day at Snapdeal.com with exposure in managing entire dispatch operations, controlling logistics processes
- Skilled in negotiating with suppliers on the basis of quality, timely supply & credit terms
Warehouse Executive
Primo Integrated Services Pvt. Ltd. (Snapdeal.com)
06.2015 - 06.2016
Receiver & Quality Checker
Croma (A TATA ENTERPRISE) Infiniti Retail Limited
08.2013 - 06.2015
Education
10th -
CBSE Board
01.2005
B.Com - undefined
Delhi University
01.2012
12th - undefined
CBSE Board
01.2007
Skills
- Warehouse & Distribution Operations
- ERP System & Processes
- Management
- Team Leadership
- Documentation/ Reporting
- Customer Servicing
- Inventory Control
Languages
Hindi
English
Computer Qualifications
- Basic Knowledge of Computer
- Excel
Personal Information
- Date of Birth: 11/24/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
If I am given an opportunity to serve in our esteemed organization, I will fulfill all the duties entrusted to me under the entire satisfaction of my superiors.
Profile Summary - Summary
Experienced Store Department Manager in Reliance Retail LTD. With 7+ years of expertise in Team Leadership, operation And Customer Satisfaction. Skilled in Analytics And process Enhancement, Achieving a 25% reduction in operational cost, and passionate about crafting outstanding customer experiences.
Timeline
Department Manager
Reliance Retail Limited
11.2017 - Current
Supervisor
Innovsources Pvt. Ltd.
07.2016 - 11.2017
Warehouse Executive
Primo Integrated Services Pvt. Ltd. (Snapdeal.com)
06.2015 - 06.2016
Receiver & Quality Checker
Croma (A TATA ENTERPRISE) Infiniti Retail Limited
08.2013 - 06.2015
B.Com - undefined
Delhi University
12th - undefined
CBSE Board
10th -
CBSE Board
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