Parvesh Singhal
New Delhi
Summary
Experienced in real estate consultancy, sales, and customer service, with a strong background in handling property deals, client coordination, and loan assistance. Skilled in generating leads, listing properties, conducting site visits, and providing end-to-end support for sales, purchase, and rental services. Also experienced in telecommunication sales, offering product solutions based on customer needs, and managing debt recovery processes, particularly focusing on Non-Performing Asset (NPA) accounts. Strong ability to build client relationships, explain processes clearly, and work towards customer satisfaction and achieving business targets.
Overview
7
7
years of professional experience
Work History
Real Estate Agent
Max Properties
New Delhi
01.2023 - 05.2025
- Communicated with clients to understand what kind of property they were looking for, whether for buying, selling, or renting.
- Understood their budget, preferred location, and needs to suggest suitable residential or commercial properties.
- Shared property options with all the important details, such as price, features, and loan status.
- Took clients for property visits, explained key features, advantages of the location, and answered their questions.
- Gathered knowledge of interiors and materials used in houses to better guide clients during site visits.
- Helped in negotiations between buyers, sellers, landlords, and tenants to ensure everyone gets a fair deal.
- Informed and coordinated with the legal team to prepare Sale Agreements, Purchase Agreements, and Rent Contracts for client convenience.
- Assisted clients with loan facilities from various banks, and explained details related to EMI, interest rates, and tenure.
- Managed the process of property payments, registration, and final handover of the property.
- Provided after-sale and after-rent support, answered client queries, helped with utility name transfers, and maintained good, long-term relations.
- Generated leads and enquiries through listing properties for sale, purchase, and rent on online portals like 99acres, Housing.com, and MagicBricks.
Credit Collections Specialist
Financial Berg
Noida
08.2021 - 12.2022
- Conducted outbound calls to customers with delinquent accounts in order to negotiate payment plans and collect overdue payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Informed customers about the consequences of defaulting on their obligations and offered advice on budgeting strategies for avoiding future delinquency.
- Negotiated reasonable settlement amounts with customers based on their individual financial circumstances.
- Prepared documentation required for collection and repossession activities.
- Performed follow-up calls to verify that payments were received as agreed upon during negotiations.
- Received payment and posted to appropriate customer accounts.
- Coordinated with legal departments for accounts requiring further action.
Subject Matter Expert
Convergys India Pvt Ltd
Gurgaon
04.2018 - 07.2021
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Educated customers on new product features, existing upgrades, and services available through the company.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Developed strong relationships with customers to encourage repeat business opportunities.
- Followed up on sales leads through outbound calling.
- Assiste new associates on handling calls, chats and resolving customer issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Post Graduation Diploma in Business Administration - Marketing
Symbiosis
Pune, India (ATTESTED)09-2017
BBA - Business Administration And Management
Jagan Institute of Management Studies
New Delhi, India05-2013
Skills
- Customer service
- Customer relationship management
- Effective verbal and written communication
- Problem-solving
- Strong negotiation skills
- Decision-making
- Proficiency in MS Excel
- Sales expertise
- CRM software
- Goal-oriented
- Debt recovery expertise
- Pressure handling
- Team player
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Real Estate Agent
Max Properties
01.2023 - 05.2025
Credit Collections Specialist
Financial Berg
08.2021 - 12.2022
Subject Matter Expert
Convergys India Pvt Ltd
04.2018 - 07.2021
Post Graduation Diploma in Business Administration - Marketing
Symbiosis
BBA - Business Administration And Management
Jagan Institute of Management Studies