Parvesh Upadhya

Customer Service Associate. Consultant needs to handle Queries, Requests and Complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer.

• Managed escalated issues effectively, providing solutions to complex customer concerns.

Customer management.

Escalation management.

• Engaged customers to understand their needs and preferences.
• Presented product features and benefits to potential clients.
• Maintained accurate records of customer interactions and sales activities.
• Developed strong relationships with customers for repeat business.

• Assisted customers with inquiries and resolved issues effectively.
• Managed customer accounts and updated information accurately.
• Handled escalated complaints with professionalism and tact.
• Provided training support to new team members on service protocols.
• Developed customer satisfaction surveys to gather valuable insights.