Parvesh Gautam Shammi

Drive product adoption and value realization across my customers in the APAC/EMEA region.

Drive C-level conversations through QBRs/EBRs - showcasing key metrics, tracking adoption rate, measuring success and partnering with customers to ensure they realize ROI

Provide best practice recommendations on how the product should be used optimally by customers to achieve their goals/initiatives around data discovery/governance/security and privacy

Partner with Sales to drive customer renewals and identify growth opportunities across my customer base

Act as a trusted advisor and customer advocate both internally and with my customers

Act as the "voice of my customers" internally to prioritize product enhancement requests that are critical for customers to achieve business objectives

Drive product adoption and value realization across my customers in the US region.

Drive C-level conversations through QBRs/EBRs - showcasing key metrics, tracking adoption rate, measuring success and partnering with customers to ensure they realize ROI

Identify growth opportunities and partner with sales to work on qualified upsells and cross-sells

Ensure timely customer renewals

Act as a technical point of contact - work on product installations, use case setup, troubleshooting product abnormalities & ensuring customers realize quick time to value

Work internally with product and engineering teams to relay customer requirements, perform solutioning and brainstorm overall approach of how new features need to be built to align with customer requirements

Partnering with the customer success and sales team to drive effective QBRs/EBRs

Perform product installations, deployments and use case setup.

Act as a first line of support, level-1 troubleshooting of issues. Closely partner with the engineering and QA teams to ensure issues are fixed and necessary product enhancements are delivered on time and implemented in customer environments