Parvinder Tanwar
Gurugram
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
Gurugram
08.2023 - 02.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Concerntrix
Gurugram
06.2023 - 06.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor in Commerce - Commerce
Delhi University
New Delhi India08-2022
Skills
- Customer service
- Product knowledge
- Communication skills
- Feedback implementation
- Active listening
Affiliations
- Cricket
- Exercise
- movies
Timeline
Customer Service Representative
Teleperformance
08.2023 - 02.2025
Customer Service Representative
Concerntrix
06.2023 - 06.2024
Bachelor in Commerce - Commerce
Delhi University
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