Parwaz Ahmad Mir Gojar
Finance Operations and Academic Verifications
Kashmir
Summary
Results-driven professional with 1.6 years of experience and expertise in finance operations and academic verification, skilled in financial process management, compliance & data integrity. Proficient in credential verification, stakeholder engagement & process optimization to meet organizational goals. Recognized for exceptional contributions & operational excellence, with a proven track record of delivering accuracy & efficiency in dynamic environments.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
5
5
Languages
Work History
Associate Finance Operations & Academic Verification
upGrad Education Private Limited
04.2024 - Current
- Oversee domestic and study abroad finance operations, including document collection and verification
- Conducted meticulous verification of academic documents to ensure compliance with the partner university's admission standards
- Facilitated seamless coordination between the upGrad and the university, optimizing the document verification workflow
- Provided guidance to learners, ensuring timely submission and resolution of documentation discrepancies
- Maintained accurate and secure records of verified credentials, adhering to data protection and confidentiality protocols
- Collaborated with cross-functional teams to streamline processes and enhance the efficiency of student onboarding
- Delivered exceptional service by addressing queries promptly and ensuring alignment with university partnership objectives
- Update the company website according to university guidelines to ensure accurate and timely information dissemination
- Provide detailed data reports to universities to support their operational needs and foster strong partnerships
- Successfully completed 1,000+ academic verifications per quarter with zero escalations, ensuring full compliance with university guidelines and fostering strong partner relationships
- Conducted 100+ daily calls with learners, achieving 50% connectivity and maintaining an average talk time of 1.5 hours per day
- Collaborated with leading universities across multiple countries, including India (O.P. Jindal Global University, IMT-Ghaziabad, IIIT-Bangalore, IIM-Kozhikode, BIMTECH), USA (Golden Gate University, Edgewood College), UK (Liverpool Business School, Woolf University, Queen Margaret University), Switzerland (Rushford Business School), France (ESGCI), and Australia (Deakin Business School), fostering strong partnerships and ensuring smooth academic document verification processes.
- Proactively assisted team members with verifications and consistently took the lead in resolving complex cases, demonstrating strong teamwork and leadership skills
- Recognized with appreciation certificates for outstanding performance and ranked among the top contributors in the organization; certified in Digital Literacy.
Admissions Counselor
upGrad Education Private Limited
02.2022 - 05.2022
- Interface with leads via inbound and outbound calls or the Internet
- Maintain constant communication with leads through phone, email, chat, and social media during pre- and post-sales processes
- Keep a detailed database of all interactions with leads and provide regular feedback to the Student Experience Manager to optimize lead closure
- Develop and maintain positive working relationships with students from around the world
- Identify references through the existing customer base to increase the sales pipeline
- Update lead discussions and conversions in real-time on CRM (Salesforce) software
- Adhere to the inside sales process, tools, and data management
- Handle objections and price negotiations to generate sales revenue
Marketing Intern
Tutoraj
09.2020 - 12.2020
- Received a letter of recommendation and the 'Star of the Batch' award in sales and marketing
- Stayed updated with the latest marketing concepts and techniques
- Increased sales in the target audience through creative promotions and marketing campaigns
- Managed social media accounts daily, enhancing company recognition with engaging content
Education
MBA - Marketing & SupplyChain Management
Sharda University
BBA - Marketing & Supply Chain Management
Sharda University
Skills
- Digital Literacy
- Data Accuracy & Management
- Document Verification & Validation
- Academic Document Compliance
- Expertise in Phoenix Software – Academic Data Management
- Customer Engagement
- ChatGPT
- Sales Operations
- Business Communication
- FinOps Management
- Data Management
- Google Sheets
- Presentation Skills
- LSQ
- Negotiation
- Social Media Management
- MS Office & Excel
- Time Management
- Teamwork
- Conflict Resolution & Problem Solving
Personal Interests
- Reading: Enthusiastic reader of newspapers, history, editorials, and geography, constantly staying updated with current events.
- Fishing: Enjoy spending time outdoors fishing, which helps to develop patience, focus, and an appreciation for nature.
Timeline
Associate Finance Operations & Academic Verification
upGrad Education Private Limited
04.2024 - Current
Admissions Counselor
upGrad Education Private Limited
02.2022 - 05.2022
Marketing Intern
Tutoraj
09.2020 - 12.2020
BBA - Marketing & Supply Chain Management
Sharda University
MBA - Marketing & SupplyChain Management
Sharda University
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