Pashupati M.K. Singh
New Delhi
Summary
Expert in media relations and social media campaigns, enhancing brand visibility and engagement. Skilled in problem-solving and team building, fostering a collaborative environment that drives success and satisfaction. Strategic communicator in public relations field known for high productivity and efficient task completion. Skilled in crisis management, media relations, and brand strategy development. Excels at interpersonal communication, leadership, and adaptability to drive successful campaigns and build strong relationships with stakeholders.
Overview
16
16
years of professional experience
Work History
P.R Manager
Black Gold Hospitality
New Delhi
10.2024 - Current
- Coordinated media outreach efforts to build relationships with journalists and influencers.
- Managed social media campaigns to engage target audiences and promote initiatives.
- Oversaw daily operations and ensured alignment with company goals.
- Developed operational strategies to enhance productivity across departments.
- Implemented cost-control measures to optimize resource allocation.
- Maintained compliance with industry regulations and safety standards.
- Fostered a positive workplace culture through team-building initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
Director- Operation
New Sinha Foods
09.2022 - 08.2024
- Oversee Kitchen Operations: Manage kitchen operations, including supervising the head chef, ensuring efficient food preparation, and maintaining high standards of quality and safety.
- Client Management: Develop and maintain strong relationships with clients, addressing their needs and concerns, and ensuring high levels of client satisfaction.
- Vendor Management: Select and negotiate with vendors, manage relationships, and ensure timely delivery of quality products and services.
- Inventory Management: Oversee inventory control, including ordering, tracking, and managing supplies to maintain optimal stock levels and reduce waste.
- Staff Hiring: Recruit, hire, and onboard staff, ensuring that the team is skilled and aligned with the organization's standards and needs.
- Brand Promotion: Develop and implement brand promotion strategies to enhance visibility, attract customers, and strengthen the brand's market presence.
- Recipe Innovation: Lead the development of new and innovative recipes, experimenting with ingredients and techniques to create unique culinary offerings and enhance the menu.
Facility Assistant Manager
Table Space Technologies Pvt. Ltd
Gurgaon
05.2022 - 09.2022
- Managed the daily operations of two active sites totaling 27,000 square feet, ensuring smooth client functions.
- Briefed ground staff, handled client interactions, and maintained the upkeep of facilities.
- Oversaw stock maintenance, vendor management, and end-to-end operations in a Business-As-Usual (BAU) setup.
- Assisted in project handovers, including setting up and activating medical rooms, and played a key role in manpower requisition.
- Supervised a team of 30 employees in their daily activities.
- Developed and implemented operational policies, processes, and procedures to ensure efficient facility management.
- Maintained facility grounds and equipment, ensuring compliance with safety regulations.
- Managed the ordering, maintenance, and distribution of supplies and inventory.
- Evaluated facility operations and personnel for adherence to safety and health regulations.
- Conducted regular inspections of facility grounds, external structures, systems, and equipment.
- Coordinated with cleaning and janitorial services to maintain a clean and presentable environment for occupants.
- Conducted training sessions to educate staff on facility procedures.
- Managed security and access control, overseeing surveillance cameras, alarms, and card access systems to ensure safety.
- Coordinated with vendors and contractors to ensure timely completion of services and repairs to the desired quality standards.
- Handled tenant relations by promptly addressing complaints and concerns to ensure facility satisfaction.
Management Trainee
The Imperial Hotels
New Delhi
11.2017 - 02.2022
- Fostered open and professional relationships with team members, enhancing communication and facilitating the resolution of issues and conflicts.
- Supported new employee onboarding by providing training and development resources.
- Acquired in-depth knowledge of company policies, protocols, and processes.
- Analyzed customer feedback to pinpoint areas for improvement.
- Participated in disciplinary hearings to understand conflict resolution practices.
- Demonstrated integrity, honesty, and expertise to uphold and promote company culture.
- Maintained a professional demeanor by remaining calm when dealing with dissatisfied or upset customers.
- Built positive rapport with colleagues to improve company morale and encourage employee retention.
- Addressed customer problems directly and implemented effective corrective actions to maintain positive relations.
Business Developer
Abundantia Enterprises
New Delhi
02.2017 - 07.2017
- Refined business strategy by focusing on customer priorities and making data-driven adjustments based on feedback.
- Developed and delivered ad-hoc reports to address specific business needs and requirements.
- Conducted outreach to potential customers through various channels, including phone, email, and face-to-face meetings.
- Uphold confidentiality and integrity by protecting sensitive client data and corporate information.
- Designed and executed marketing strategies, while utilizing referral networks to enhance business growth and development.
Industrial Trainee
The Oberoi Hotels
New Delhi
10.2009 - 01.2012
- Core Responsibilities: Overall hotel management and organization.
- Effective at working both independently and as part of a team.
- Attentive to detail in completing assignments.
- Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.
- Quickly learned and adapted to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Managed time effectively to meet all deadlines.
- Thrived in fast-paced environments.
- Assisted with daily operations, working efficiently and productively with team members.
- Enhanced communication skills through regular interactions.
- Demonstrated leadership by motivating and inspiring others.
Business Development Advisor
Turnpoint Tech
Gurgaon
- Acquired new accounts by implementing effective networking strategies and promotional tactics.
- Established connections with local businesses and community organizations to develop leads and generate new business opportunities.
- Expanded the client base by building and nurturing a strong network and identifying potential clients.
- Leveraged industry trends to create value-added solutions tailored to target audiences.
- Engaged in networking activities at events and via phone to drive business growth and increase profits.
- Proactively contacted customers and prospects to secure new business and support company growth objectives.
- Conducted research on potential clients and markets to effectively prepare for appointments and pitches.
Education
EIKON Academy affiliated to Merit Swiss Asian School of Hotel Management
01.2008
High School Diploma -
National Victor Public School
New Delhi04.2003
Skills
- Operations management
- Vendor management and negotiation
- Business development and expansion
- Event planning and promotion
- Media and social media relations
- Team building and conflict resolution
- Client relationship management
- Crafting responses
- Attention to detail
- Interpersonal communication
- Effective communication
- Influencer engagement
- Problem-solving
- Excellent communication
- Public relations
Hobbies and Interests
- Reading
- Travelling
Languages
- English
- Hindi
- Nepalese
Timeline
P.R Manager
Black Gold Hospitality
10.2024 - Current
Director- Operation
New Sinha Foods
09.2022 - 08.2024
Facility Assistant Manager
Table Space Technologies Pvt. Ltd
05.2022 - 09.2022
Management Trainee
The Imperial Hotels
11.2017 - 02.2022
Business Developer
Abundantia Enterprises
02.2017 - 07.2017
Industrial Trainee
The Oberoi Hotels
10.2009 - 01.2012
Business Development Advisor
Turnpoint Tech
EIKON Academy affiliated to Merit Swiss Asian School of Hotel Management
High School Diploma -
National Victor Public School