Summary
Work History
Education
Skills
Languages
Trainings and Additional Qualifications
Family Details
Personal Information
Disclaimer
Timeline
Generic
Passang Tashi Bhutia

Passang Tashi Bhutia

Darjeeling

Summary

Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Work History

Sr. Specialist Customer Care Officer

CONVERGYS INDIA
02.2014 - 01.2017
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Account Manger (Process Expert)

Encore Capital Group
02.2017 - 08.2020
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Advise customers of necessary actions and strategies for debt repayment
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  • Locate and monitor overdue accounts, using computers and a variety of automated systems
  • Answer customer questions regarding problems with their accounts
  • Record information about financial status of customers and status of collection efforts
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
  • Receive payments and post amounts paid to customer accounts
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

Group Manager

Encore Capital Group
09.2020 - 06.2022
  • Managed and Coached and Successful Transition of more than 150 Account Managers through Skill Enhancements and Development w.r.t payments/settlement assessment, personal queue management, dispute resolution e.t.c
  • Managed High Cash Average Portfolios fie early and mid stage collection and Driving performance by implementing strategic collections operating plans
  • Ensure Compliance with internal policies and procedures and external regulations
  • Ensure proper succession planning, preparing business reviews on collections performance
  • Manage collections processes and new initiatives to ensure adherence to established guidelines in improving overall cash collections, liquidation and effectiveness in maximizing returns



Independent Contractor

Debexpert
01.2023 - Current
  • Delivered outstanding service to Financial Institution to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Assist Banks, Credit Unions and any financial Institution to maximise their returns through sale of NPL's.
  • Worked with Auto Dealership to help sale their Loan Portfolio.

Education

Certification in Six Sigma Green Belt -

Indian Statistical Institue
Bengaluru, India

Graduation - B.Sc

Sri Sathya Sai Institute of Higher Learning, Sri Sathya Sai University
01.2013

12th - I.S.C

Vidya Vikash Academy, I.S.C
01.2010

10th - I.C.S.E

Vidya Vikash Academy, I.C.S.E
01.2008

Skills

  • Fluent with MS Office
  • Workload Management
  • Client Relationship Building
  • Business Development
  • Analytical Skills

Languages

English
Hindi
Nepali

Trainings and Additional Qualifications

  • Indian Statistical Institute, SIX SIGMA( Green Belt ), 4 Days
  • Simplify Analytics, R ( Statistical Computing Tool ), Pursuing
  • Project Management ( PMI )

Family Details

  • Father, Employed, Mr. Dorjay T. Bhutia
  • Mother, Housewife, Mrs. Krishna Bhutia
  • Siblings, Karma T. Bhutia (Deceased), Nima. P. Bhutia (Employed), Nima. T. Bhutia (Employed)

Personal Information


  • Date of Birth: 01/16/92
  • Gender: Male

Disclaimer

I hereby declare that all the aforementioned information is true to the best of my knowledge and belief.

Timeline

Independent Contractor

Debexpert
01.2023 - Current

Group Manager

Encore Capital Group
09.2020 - 06.2022

Account Manger (Process Expert)

Encore Capital Group
02.2017 - 08.2020

Sr. Specialist Customer Care Officer

CONVERGYS INDIA
02.2014 - 01.2017

Certification in Six Sigma Green Belt -

Indian Statistical Institue

Graduation - B.Sc

Sri Sathya Sai Institute of Higher Learning, Sri Sathya Sai University

12th - I.S.C

Vidya Vikash Academy, I.S.C

10th - I.C.S.E

Vidya Vikash Academy, I.C.S.E
Passang Tashi Bhutia