PASUBATHI M
Dharmapuri
Summary
With a proven track record at HCL Technologies, I excel in maintenance and repair, alongside exceptional problem-solving abilities. Leveraging technical communication to enhance team performance, I've driven continuous improvement in IT service management, significantly boosting operational efficiency. My expertise spans from system administration to advanced network troubleshooting, embodying a blend of hard and soft skills crucial for tech advancements.
Overview
8
8
years of professional experience
Work History
Senior Specialist-Service Desk
HCL Technologies
Chennai
02.2024 - Current
- Set clear goals and objectives for the team and individuals.
- Provided technical support and guidance to junior specialists.
- Analyzed complex problems and identified effective solutions.
- Reviewed processes and procedures to identify areas of improvement.
- Solved technical issues by troubleshooting, resolving and documenting service tickets.
- Assist in resolving technical issues, and provide guidance to team members.
- Stay updated on industry trends and best practices related to IT service management.
- Contribute to continuous improvement initiatives to enhance service desk operations.
- Tools working with ServiceNow, Service Panel, Microsoft Entra, EMBAM, Avaya Soft Phone, and other business applications.
Senior System Administrator
AELData services LLP
Chennai
04.2023 - 02.2024
- Managing Windows, Linux, and Mac systems.
- Setting up, removing, and configuring email accounts, including email clients such as Outlook, Thunderbird, and Gmail.
- Creating and managing system permissions and user accounts.
- Performing regular security tests and security monitoring.
- Maintaining networks and network file systems.
- Renewal of firewalls, Adobe CC, Google Workspace account, domains, and websites.
- IT asset maintenance, spares purchase, and coordinating with vendors.
- Creating, deleting, and granting permissions to users on a Samba and FTP server.
- Monitored system performance on a daily basis and identified potential areas of improvement.
- Performed server hardware installations, maintenance, upgrades and repairs as needed.
- Provided technical support to end users for all hardware and software related issues.
- Configured user accounts, permissions and access rights in accordance with company guidelines.
- Implemented backup procedures to ensure data integrity and availability in case of emergency situations.
- Diagnosed network problems using advanced troubleshooting techniques and tools.
- Created detailed documentation of existing systems and processes for future reference.
IT Executive
Dodla Dairy Limited
Batlagundu
06.2021 - 03.2023
- Prioritizing user satisfaction: Meeting service level agreements, assigning and resolving tickets efficiently, and providing high-quality solutions.
- Streamlining IT operations: Standardizing user logins, email signatures, and system backups; maintaining network, and security logs.
- Managing IT assets: Tracking assets in PCVisor, conducting quarterly physical verification, and responsibly disposing of outdated equipment.
- Organizing monthly awareness training sessions for system users.
- Application support: Installation, troubleshooting, and repair of Adobe, Chrome, TightVNC, SAP, DockQc, MS Office suites (2010, 2016, O365), OneDrive, Teams, Zoom, VPN, Outlook, and device drivers.
- Hardware support: Assembling, disassembling, and troubleshooting desktops, laptops, and printers (USB and network-connected LaserJet, inkjet, and dot matrix).
- Network support: Managing LAN, WAN, Wi-Fi networks, routers, access points, and firewalls, including monitoring, routing, DHCP, and MAC binding.
System Administrator
Radiant Healthcare Pvt Ltd
Bangalore
10.2017 - 08.2020
- Research and identify solutions for software and hardware for desktop, laptop, and printer (wireless, network, and USB).
- Installation, update, maintenance of operating systems, antivirus, and firmware.
- Software Package Installation / Troubleshooting.
- Configuring the workstation, desktop, and laptop to the domain.
- Hardware maintenance: Disassemble, assemble, and repair/replace PC components.
- Network administration: Manage LAN, WAN, WLAN, firewall, and access point configurations.
- Data management: Perform data backups, system restores, and file sharing.
Network Engineer
Ynet communications
Chennai
08.2016 - 08.2017
- Install and configure residential and small business networking equipment, including modems, routers, switches, network cabling, and wireless devices.
- Configure, install, and troubleshoot network-based CCTV cameras.
- Replace or repair malfunctioning, damaged, or faulty hardware components.
- Install and maintain local area networks (LANs), network printers, and device drivers.
- Track and follow up on customer payments to ensure timely payment processing.
- Monitored network performance and troubleshooted any issues that arose.
- Provided technical support to users experiencing difficulties with their networks.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
Education
Bachelor of Computer Application -
Apollo Arts & Science
01.2016
Higher Secondary Education -
ERK Higher Secondary School
01.2013
Secondary Education -
ERK Higher Secondary School
01.2011
Skills
- Maintenance and repair
- Technical communication
- Problem-solving abilities
Disclaimer
I hereby declare that the above Furnished Information is True to the Best of My Knowledge.
Languages
- Tamil
- English
Personal Information
- Father's Name: Manivannan G
- Date of Birth: 08/06/96
Timeline
Senior Specialist-Service Desk
HCL Technologies
02.2024 - Current
Senior System Administrator
AELData services LLP
04.2023 - 02.2024
IT Executive
Dodla Dairy Limited
06.2021 - 03.2023
System Administrator
Radiant Healthcare Pvt Ltd
10.2017 - 08.2020
Network Engineer
Ynet communications
08.2016 - 08.2017
Bachelor of Computer Application -
Apollo Arts & Science
Higher Secondary Education -
ERK Higher Secondary School
Secondary Education -
ERK Higher Secondary School
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