PASUPULETI LAKSHMI DURGA
GUNTUR
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
11
11
years of professional experience
Work History
Office Coordinator & Insurance Desk
KANUMURI HOSPITALS
GUNTUR
01.2024 - Current
- Created and maintained filing systems, both paper and electronic.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- help patients for cashless process and maintain good communication with patient and insurance company and TPA
- monitoring and checking cashless process for patient form admission to discharge
FRONT OFFICE INCHARGE
KANUMURI HOSPITALS
GUNTUR
11.2012 - 12.2023
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Scheduled appointments for clients and recorded all client data into the system.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Organized office supplies and maintained inventory levels.
- Received payments from customers and processed credit card transactions accurately.
- Prepared invoices for customers according to company procedures.
- Performed basic bookkeeping duties such as entering data into spreadsheets or accounting software programs.
Education
Bachelor of Science - BSC INFORMATION TECHNOLOGY
Aacharya Nagarjuna University
NAMBURU,GUNTUR,ANDHRA PRADESH11-2021
Skills
- Office Administration
- Document Management
- Customer Service
- Records Management
- Client Relationship Management
- Mail handling
- Cost Control
- Scheduling expertise
- Performance Improvement
- Report Generation
- Scheduling
- File Organization
- Administrative Support
- Project Management
- FAST LEARNER
- Insurance Formularies
- Insurance claim requirements
- Microsoft Office Suite proficiency
- Desktop troubleshooting
- Helpdesk services
- Insurance coordination
- Worker's compensation insurance
- Help Desk Operations
- Maintaining office records
- Insurance policy review
- Desktop Technical Support
- Insurance authorization
- Insurance understanding
- Back office
Languages
Telugu
First Language
English
Advanced (C1)
C1
Timeline
Office Coordinator & Insurance Desk
KANUMURI HOSPITALS
01.2024 - Current
FRONT OFFICE INCHARGE
KANUMURI HOSPITALS
11.2012 - 12.2023
Bachelor of Science - BSC INFORMATION TECHNOLOGY
Aacharya Nagarjuna University
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