PATANJAL ROY

Clients: Cepheid (USA), International Vaccine Institute (South Korea), University of Texas, HSC (USA), Selvita (Croatia), Feedco (Saudi Arabia), Seqmatic (USA).

• Managing a team and global sales operation that includes Playbook creation, policy defining, auditing the demo and sales process practiced by the team members

• Exceeded team’s annual goal of maintaining response time (1 business day) above agreed SLAs (95%).

• Conducted product demo and closed accounts in many countries like Sweden, Croatia, Seychelles, Panama, Portugal where CloudLIMS didn't have its prior footprints

• Resolved technical and commercial queries as a part of Pre-sales consultation

• Gathered client requirement and delivered features with the help of product team.

• Managing large size of clientèle majorly constitute US, East European and APAC customers from clinical, biobanking, cannabis, f&b and agriculture industry.

• Conducted product training and configuration as a part of implementation.

• Attended scientific conferences (MedLab, ArabLab) and virtual conferences (Pittcon, CSC West, CSC East).

• Interviewed and qualified channel partners and onboarded them mainly at pacific island region.

Clients: NIMS, Asian Institute of Gastroenterology, American Institute of Oncology, etc.

• Successfully closed deals with multiple academic and qualified healthcare industry partners.
• Developed strategies for lead acquisition, lead generation.
• Performed competitive intelligence on competitors
• Designed service brochure, product brochure, flyers and test requisition form for research labs and hospitals.

Clients: Yashoda Hospital

• Created and reviewed Pharmacogenomics database content
• Prepared competitor analysis for companion diagnostic companies
• Managed vendors and partners
• Designed prototype of data driven precision medicine application.

Clients: Mayo Clinic, MD Anderson Cancer Research Center, John Hopkins University, Novertis, Eli Lilly, Boehringer Ingelheim, Johnson & Johnson, GE Healthcare, New York University, FBI, etc.

• Demonstrated assigned product portfolio to prospects and addressing their presales questions.
• Analysed, defined and solved customer's complex scientific issues related to clinical application portfolio and product license.
• Conducted webinars for target audience (hospital administrators, clinicians and research directors) to facilitate the sales process
• Created and reviewed customer facing touch points (help portals, product, manuals, video tutorials, playbook etc.)
• , Collaborated with multiple departments and global teams (cross functional environment) to resolve customer and process issues
• Provided product training and guidance to the overseas team members.

Clients: Cleveland Clinic Foundation, UC davis, Ingenuity

• Managed content in CMS tool (developed internally)
• Reviewed and validated scientific data.