PATEL PRAKASHKUMAR
Ahmedabad
Summary
Experienced Customer Relationship Manager with a strong background in banking and finance. Committed to improving customer satisfaction and retention.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager
MEERAE INFOSOFT PRIVATE LIMITED
Ahmedabad
07.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Relationship Manager
Equitas Small Finance Bank
Mansa
09.2023 - 06.2024
- Recovery and selles
- Recovery target and selles target always be 99.5% collection and selles target 100% achieving.
Relationship Executive
HDB Financial Services
Mansa
04.2022 - 05.2023
- Manage the coustomer relationship and SELLES the swipe machine and QR CODE.
Customer Service Associate
Firstsource ( BOB PROCESS )
Gandhinagar
08.2021 - 04.2022
- Communicate the customer and solve his problem and share important information.
Education
Bachelor of business administration - undefined
Kadi university
Gandhinagar, Gujarat 01.2017 - 04.2019
Master of business administration - undefined
Gujarat technological University
Himmatnagar 01.2020 - 04.2021
Skills
Customer Service
Accomplishments
- Customer Satisfaction, Achieved a 95% satisfaction rate
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Sales Manager
MEERAE INFOSOFT PRIVATE LIMITED
07.2024 - Current
Relationship Manager
Equitas Small Finance Bank
09.2023 - 06.2024
Relationship Executive
HDB Financial Services
04.2022 - 05.2023
Customer Service Associate
Firstsource ( BOB PROCESS )
08.2021 - 04.2022
Master of business administration - undefined
Gujarat technological University
01.2020 - 04.2021
Bachelor of business administration - undefined
Kadi university
01.2017 - 04.2019