PATEL PRAKASHKUMAR
Ahmedabad
Summary
Experienced Customer Relationship Manager with a strong background in banking and finance. Committed to improving customer satisfaction and retention.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager
MEERAE INFOSOFT PRIVATE LIMITED
Ahmedabad
07.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Relationship Manager
Equitas Small Finance Bank
Mansa
09.2023 - 06.2024
- Recovery and selles
- Recovery target and selles target always be 99.5% collection and selles target 100% achieving.
Relationship Executive
HDB Financial Services
Mansa
04.2022 - 05.2023
- Manage the coustomer relationship and SELLES the swipe machine and QR CODE.
Customer Service Associate
Firstsource ( BOB PROCESS )
Gandhinagar
08.2021 - 04.2022
- Communicate the customer and solve his problem and share important information.
Education
Bachelor of business administration - undefined
Kadi university
Gandhinagar, Gujarat 01.2017 - 04.2019
Master of business administration - undefined
Gujarat technological University
Himmatnagar 01.2020 - 04.2021
Skills
Customer Service
CRM Systems
Team Leadership
Problem Solving
Communication
Customer Service
Excellence in maintaining customer relations
Leadership
Proven ability to lead and motivate teams
Problem Solving
Effective in resolving customer issues
Accomplishments
- Customer Satisfaction, Achieved a 95% satisfaction rate
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Sales Manager
MEERAE INFOSOFT PRIVATE LIMITED
07.2024 - Current
Relationship Manager
Equitas Small Finance Bank
09.2023 - 06.2024
Relationship Executive
HDB Financial Services
04.2022 - 05.2023
Customer Service Associate
Firstsource ( BOB PROCESS )
08.2021 - 04.2022
Master of business administration - undefined
Gujarat technological University
01.2020 - 04.2021
Bachelor of business administration - undefined
Kadi university
01.2017 - 04.2019