PATHIK CHOKSHI
SENIOR OPERATION MANAGER
REGINA,SASKATCHEWAN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Senior Operation Manager
Wealthstreet Advisors Pvt Limited
Ahmedabad, Gujarat
12.2017 - Current
- Developed team communications and information for meetings, recognizing discrepancies and promptly addressing for resolution
- Served more than 50 customers daily and followed outlined steps of service
- Worked with physically disabled customers to understand needs and provide excellent service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Participated in team-building activities to enhance working relationship, used coordination and planning skills to achieve results according to schedule
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Provided exceptional customer service to customers, increasing customer loyalty 90%
- Teamed with sales & marketing department to create organization's mission and vision statements
CLUSTER & SUPPORT HEAD
MONARCH NETWORTH CAPITAL LIMITED
AHMEDABAD, GUJARAT
05.2007 - 05.2017
- Optimized processes and supervised 7 branches and more than 50 employee across North Gujarat
- Recruited and developed employees for sales & operation department
- Analyzed sales data to manage cluster performance with 15% growth every year and make informed financial decisions
- Used different strategies to promote exceptional customer service and create positive environment for employees and clients
- Implemented trending initiatives to help drive sales across cluster
- Conducted mandatory health, safety and maintenance checks in cluster shops
- Monitored facility managers and staff performance through quarterly review assessments
- Directed group of 50 business associates handling daily and complex requirements of sales & marketing department
- Managed senior-level personnel working in marketing and sales capacities
- Defined clear targets and objectives and communicated to other team members.
BRANCH MANAGER
INDIABULLS SECURITIES LIMITED
AHMEDABAD, GUJARAT
03.2003 - 05.2007
- Boosted branch sales by 20% year to year by developing and deepening customer loyalty through incentive programs
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales by 20%
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
Education
Bachelor of Commerce - COMMERCE
GUJARAT UNIVERSITY
Ahmedabad, GJ 06.1994 - 05.1997
Skills
Decision Making
Timeline
Senior Operation Manager
Wealthstreet Advisors Pvt Limited
12.2017 - Current
CLUSTER & SUPPORT HEAD
MONARCH NETWORTH CAPITAL LIMITED
05.2007 - 05.2017
BRANCH MANAGER
INDIABULLS SECURITIES LIMITED
03.2003 - 05.2007
Bachelor of Commerce - COMMERCE
GUJARAT UNIVERSITY
06.1994 - 05.1997
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