Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Timeline
Generic

Patrali Das

Hyderabad

Summary

Accomplished Logistics Specialist with 8 years of experience in people management, leadership, delegation and mentorship. Demonstrated track record of successfully building, developing, and motivating high-performance teams.

Devoted to staying efficient through long hours of work with excellent customer service and communication skills. Determined work ethic and well-versed in inventory control and supply management.

Seeking a management role at a well-established Organization to leverage my experience and drive positive change.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Transportation Specialist

Amazon
04.2021 - Current
  • Analyzes scheduling processes, conducted data reporting and improved yard health and inventory management by saving $1.1million YOY for TONU cost.
  • Manage the ad-hoc additional loads, cancellation and other unexpected situations so that the Transport Network is able to stick to its commitment of on-time delivery against lowest possible costs.
  • Reporting and analysis through tools, portals and reports; using intermediate computer literacy (Excel, PowerPoint, Outlook, Word, TMS).
  • Following up with the carriers to ensure they are working according the set expectations and agreements. This includes tracking of loads and reacting to issues/warnings that the systems are generating.
  • Led critical site-level escalations during peaks, preventing IXD gridlocks saving thousands of customer promise packages.
  • Accelerated pilot programs to identify and improve KPIs.
  • Owned SOPs and Trained new hires on company policies and standard operating procedure (SOP's) to facilitate smooth onboarding and foster teamwork within the department.
  • Negotiated contracts with carriers and vendors for favorable terms, securing cost-effective solutions while maintaining high service levels.
  • Coordinated closely with warehouse staff to ensure seamless integration between inbound and outbound shipments, minimizing delays.
  • Collaborated with diverse teams including IXD-RS, Warehouse Transfers, Totes and Carts, Reverse Logistics, Inbound Scheduling and Outbound Scheduling to ensure seamless operations.

Virtual Bin Investigator

Amazon
06.2016 - 05.2017
  • Remotely evaluates the accuracy of the bin’s in North America’s Fulfilment center.
  • Managing VBI program to eliminate defects in Amazon Robotic Warehouses across North America, Europe and Japan

Seller Support Associate

Amazon
03.2015 - 06.2016
  • Technical support to sellers on Amazon marketplace including FBA with direct partnership across 11-word wide locations
  • Primary interface between Amazon and our third-party sellers, providing support governed by internal service level agreements
  • Was responsible for providing timely and accurate operational support to sellers on the Amazon platform
  • Liaise with other department such as Merchant investigation and payment’s team as and when required to resolve seller’s issues
  • Maintained acceptable performance metrics such as quality, productivity and first contact resolution.
  • Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
  • Enhanced customer satisfaction by efficiently addressing and resolving support issues.

Customer Service Associate

Amazon
11.2014 - 03.2015


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Provided Kindle Support

Education

Master of Science - Computer Science

West Bengal University
Kolkata, India
01.2014

Bachelor of Science - Computer Science

University of Calcutta
Kolkata, India
01.2011

Skills

  • Leadership Mentoring
  • Process Improvement
  • Advance MS Excel
  • Managing schedules
  • Documentation Management
  • Assisting customers
  • Load Planning
  • Documentation skills
  • Supply Chain Coordination

Certification

Certification in Advanced MS Excel.

Using formulas, pivot tables, data validation, and conditional formatting, managers can extract meaningful insights, identify trends, and make data-driven decisions. Managers often need to present information in a clear and concise manner.

Advanced features like charts, graphs, and trendline.

Accomplishments

  • Received the Star Performer Award for being the best performer
  • Received the Super Star Award given for the best performing Associate.
  • Received multiple awards for weekly and monthly consistent performance
  • Trained and supported multiple teams across Organization .
  • Got promoted within 1 year of joining Amazon into a Level 3 Senior Escalation Associate.
  • Volunteering in Corporate Social Responsibility (CSR) roles offers individuals the opportunity to make a positive impact on society and contribute to the betterment of communities.

Personal Information

Title: Transportation Specialist

Languages

English
Advanced (C1)
Hindi
Intermediate (B1)

Timeline

Transportation Specialist

Amazon
04.2021 - Current

Virtual Bin Investigator

Amazon
06.2016 - 05.2017

Seller Support Associate

Amazon
03.2015 - 06.2016

Customer Service Associate

Amazon
11.2014 - 03.2015

Master of Science - Computer Science

West Bengal University

Bachelor of Science - Computer Science

University of Calcutta

Similar Profiles

CREATE PROFILE
Patrali Das