Patricia Cook
Valparaiso
Summary
Detail-oriented Administrative Professional with 8+ years of experience supporting office operations, purchasing, customer service, and data management. Skilled in maintaining accurate records, coordinating multiple priorities, and providing exceptional customer support in fast-paced environments. Recently completed an Associate of Science in Medical Billing and Coding, adding knowledge of medical terminology, coding principles, and healthcare documentation. Recognized for accuracy, organization, professionalism, and the ability to work independently in remote or office settings.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Sales Associate
Scentsy Independent Consultant
01.2000 - 05.2026
- Managed all aspects of a successful independent retail business including sales, customer service, scheduling, marketing, inventory, and record keeping.
- Built and maintained long-term relationships with customers by providing personalized recommendations and exceptional service.
- Processed customer orders while ensuring accuracy and timely delivery.
- Managed business records, customer databases, invoices, and sales reports.
- Created marketing campaigns using social media to increase customer engagement and sales.
- Trained and mentored new consultants on products, customer service, and sales techniques.
- Resolved customer concerns professionally while maintaining high customer satisfaction.
Buyer/ Administrative Assistant
Kiemle-Hankins
Crown Point, IN
02.2017 - 03.2019
- Performed high-volume data entry while maintaining exceptional accuracy.
- Maintained vendor records, purchasing files, and company databases.
- Coordinated purchasing activities and monitored vendor performance.
- Prepared reports, spreadsheets, and business documents.
- Answered multi-line telephone system and directed calls appropriately.
- Managed email correspondence and administrative documentation.
- Assisted employees with computer setup, printers, scanners, and software troubleshooting.
- Verified and entered information from multiple source documents.
- Organized electronic and paper filing systems.
- Communicated with customers, vendors, and internal departments to resolve issues efficiently.
- Maintained confidentiality of company records and sensitive information.
Education
Associate's degree - Medical Billing and Coding
AAPC
Remote01.2026
High school Diploma BA - General Studies Health Information Management
Bloom Trail High School
Steger, IL12.1991
Skills
- Administrative Support
- Data Entry
- Medical Billing & Coding
- Microsoft Excel
- Microsoft Word
- Outlook
- Google Workspace
- Customer Service
- Records Management
- Database Management
- Purchasing
- Document Management
- Scheduling
- Office Administration
- Email Management
- Data Accuracy
- Problem Solving
- Time Management
- Written & Verbal Communication
- Multitasking
Certification
- Certified Professional Biller (CPB)
- RHIT
- Certified Medical Assistant
- Certified Professional Coder
- Driver's License
- Certified Coding Specialist
- Medical Billing Certification
- Certified Coding Associate
Technical Skills
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Docs
- Google Sheets
- Database Management
- Electronic Filing Systems
- Data Entry
- Medical Terminology
- ICD-10-CM
- CPT Coding
- HIPAA Awareness
- Email Management
Timeline
Buyer/ Administrative Assistant
Kiemle-Hankins
02.2017 - 03.2019
Sales Associate
Scentsy Independent Consultant
01.2000 - 05.2026
High school Diploma BA - General Studies Health Information Management
Bloom Trail High School
Associate's degree - Medical Billing and Coding
AAPC