Patricia D'Souza
Mumbai
Summary
Reliable with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
24
24
years of professional experience
Work History
Assistant
HDFC Bank Ltd
05.2022 - Current
- Bank handling daily meeting management for Sr. EVP
- Calender management, expenses and approval in system
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Assistant to Sales Director
Servier India Ltd
01.2020 - 03.2022
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Developed and implemented strategies to streamline office operations.
- Completed daily logs for management review.
Secretary To Training & IT Department
Serdia Pharmaceuticals Ltd.
01.2008 - 01.2016
- Key skills
- Co-ordination & dedication
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained daily report documents, memos and invoices.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Screened visitors and issued badges to maintain safety and security.
- Offered technical support and troubleshot issues to enhance office productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Managed budgets for training programs, ensuring optimal allocation of resources for maximum impact.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Compiled training handbook and related course materials.
- Analyzed and evaluated training effectiveness and program outcomes.
Customer Support Executive cum Inside Sales
Future Electronics
05.2004 - 01.2008
- Making Quotes, Proforma Invocies for Customer
- Looking after shipments, and post shipment related matters
- Ensuring full support to the top 20 Customer for the branch
Inside Sales
Arrow Electronics
12.2003 - 03.2004
- Making Quotes, Proforma Invocies for Customer.
Accounts Executive
SHL infotech Limited
06.2000 - 06.2003
- Coordination of office duty
- Maintenance of the Payroll -Calculation and Issue of salary and other related work
- Working on the issues related to year-end regarding salary.Maintaining the book of accounts
- Daily Petty cash.Dealing with Clients with Respect to Orders, Post sales and Complains.Doing Self-Correspondence & Also Letters.
Education
MBA - Himan Resource
Sikkim Manipal University
Mumbai06.2011
Bachelor of Commerce - Accountancy & Economics
University of Mumbai
Mumbai10.2006
Skills
- Microsoft Excel
- Microsoft Office
- Office Administration
- Meeting Coordination
- Administrative Support
- Team Collaboration
- Travel Arrangements
Languages
Timeline
Assistant
HDFC Bank Ltd
05.2022 - Current
Assistant to Sales Director
Servier India Ltd
01.2020 - 03.2022
Secretary To Training & IT Department
Serdia Pharmaceuticals Ltd.
01.2008 - 01.2016
Customer Support Executive cum Inside Sales
Future Electronics
05.2004 - 01.2008
Inside Sales
Arrow Electronics
12.2003 - 03.2004
Accounts Executive
SHL infotech Limited
06.2000 - 06.2003
MBA - Himan Resource
Sikkim Manipal University
Bachelor of Commerce - Accountancy & Economics
University of Mumbai
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