Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Duerig

Hebron

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Team Leader

Essential Bodywear
07.2016 - 01.2021
  • Conducted training and mentored team members to promote business and boost sales
  • Performed event coordination for larger parties and gatherings.

Manager

Marketing Solutions Advantage
01.2004 - 01.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Manager

Florida Vacation Store
01.1995 - 01.1997
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Call Center Representative

Apple Vacations
01.1992 - 01.1994
  • Organized trips for individual, family and business travelers.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Collected, handled and documented payments for travel services and associated feels.
  • Completed accurate reservations for business travelers at point of sale.

Education

No Degree - Travel Agent

First Institute
Crystal Lake, IL

Skills

  • Work Planning and Prioritization
  • Sales Expertise
  • Issue Resolution
  • Coordinate Events
  • Evaluating Employee Work
  • Performance Improvement
  • Guest Satisfaction
  • Teamwork and Collaboration
  • Leadership
  • Coordinate Tours

Timeline

Team Leader

Essential Bodywear
07.2016 - 01.2021

Manager

Marketing Solutions Advantage
01.2004 - 01.2016

Manager

Florida Vacation Store
01.1995 - 01.1997

Call Center Representative

Apple Vacations
01.1992 - 01.1994

No Degree - Travel Agent

First Institute

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Patricia Duerig