Patricia Harber
South Bend
Overview
20
20
years of professional experience
Work History
Customer Service and Collection Representative
Beacon Medical Group
South Bend, IN
10.2016 - 10.2020
- Assists patients and medical providers with billing accounts, insurance coverage and financial account management
- Facilitates account payments, policy review and verification of commercial, Medicare and Medicaid insurance
- Resolve delinquent accounts by making phone contact with guarantor, developing payment options and securing guarantor commitment.
- Review accounts for assistance eligibility, preparation of application documents for approval.
Inside Sales Account Coordinator
Conn-Selmer Inc
Elkhart, IN
07.2006 - 11.2011
- Developed highly successful relationships with dealers. Used telephone and email communications to increase the master order season sales and profit margins.
- Documented growth of dealer base and representation of Conn-Selmer brands on a nationwide basis.
- Appointed Lead Account Representative, trained new inside account coordinators, grew the inside sales team from 1 to 5 representatives
Security Consultant, Area Manager, Assistant Sales Manager
Defender Security Company
South Bend, IN
08.2000 - 10.2003
- Sales consultant for ADT Security Services, trainer for new hires, assistant sales manager. I met with homeowners and business owners to determine their security concerns and design systems to meet their needs for property and personal protection.
Education
Bachelor of Music - Piano Performance
Oberlin College Conservatory of Music
Oberlin, OHSkills
- Client service and support
- Typing accuracy
- Debt collection strategies
- Word processing skills
- Computer applications proficiency
- Sales techniques
- Organizational abilities
- Healthcare collections expertise
- Internal sales strategies
- Management of sales teams
- Negotiation tactics
- Receptionist duties
- Telephone etiquette
- Terminology in medicine
- Account oversight
Timeline
Customer Service and Collection Representative
Beacon Medical Group
10.2016 - 10.2020
Inside Sales Account Coordinator
Conn-Selmer Inc
07.2006 - 11.2011
Security Consultant, Area Manager, Assistant Sales Manager
Defender Security Company
08.2000 - 10.2003
Bachelor of Music - Piano Performance
Oberlin College Conservatory of Music