Patricia Joseline
Ooty
Summary
Results-driven Process Associate with a strong focus on business process improvement and workflow management. Proven track record in streamlining operations to boost efficiency and productivity, leveraging data analysis and problem-solving skills. Consistently contributes to team goals by driving process enhancements and delivering high-quality outcomes. Aiming to further optimize processes in a dynamic environment.
Overview
1
1
year of professional experience
Work History
Process Associate
KGISL INVICTA SERVICES
Coimbatore
07.2024 - 07.2025
- Enhanced team productivity through effective task coordination.
- Addressed customer inquiries swiftly using various communication methods.
- Resolved customer inquiries promptly, ensuring adherence to time frames.
- Performed daily evaluations to pinpoint improvement opportunities and boost efficiency.
Education
Master of Arts - English Literature With Computer Application
Government Arts College.
Ootacamund, The Nilgiris06-2024
Bachelor of Arts - English Literature
Emerald Heights College For Women
Ootacamund, The Nilgiris05-2021
Skills
- Team task organization
- Customer service
- Process optimization
- Data analysis
- Employee performance review
- Effective communication strategies
- Adaptability skills
- Proficient in handling calls
- Multitasking Abilities
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Process Associate
KGISL INVICTA SERVICES
07.2024 - 07.2025
Master of Arts - English Literature With Computer Application
Government Arts College.
Bachelor of Arts - English Literature
Emerald Heights College For Women