Hi, I’m
PATRICIA K. MUTI
Shillong
Summary
Proactive Soft Skills Trainer with dedication to helping individuals flourish in workplace. Educated in wide breadth of training techniques to deliver well-rounded programs that address each participant's unique needs. Offering years of experience and expertise in motivation, public speaking and hospitality industry.
Overview
11
years of professional experience
Work History
Avenues
Faculty Member
05.2021 - Current
Job overview
- Training the youth of Meghalaya on soft-skills across the district that includes soft skills, Speech and structure.
- Some of the key areas are:
- Personality Development
- Communication skills
- Public speaking skills
- Careers guidance and Goals
- Personal transformation
- Building their confidence
Vivanta By Taj Guwahati
Front Office Associate & Guest Relation
05.2018 - 12.2020
Job overview
- Walking and welcoming every Guest
- Handling all the guest complaints
- Handling Reception work (Both Check-in and Check-out)
- Coordinating with other departments on special occasions or celebrations
- To ensure Guest satisfaction during the stay
- To ensure they have a smooth Arrival, Departure and Taking care of their special requirements
- Measuring the guest feedback and tracking the NPS (Net promoter scores) of the hotel
Vivanta By Taj Panaji
Front Office Associate
04.2017 - 04.2018
Job overview
- Handling all incoming calls
- Assisting Guest with all property related queries
- Addressing All the issues to the concerned Department
- Following up on every complaint that has been Raised
- Walking the guest to their rooms with property show round
- All the work related to Guest Relation
Vivanta by Taj Fort Aguada & Vivanta by Taj Holiday Village – Goa
Guest Service Associate (Telephone Operator)
01.2016 - 01.2017
Job overview
- Taking care of the arrangements for guests visiting on special occasions
- Prepare for next day Arrivals and all VIP guests.
- Meeting the guest at the time of Departure to ensure they have a fond farewell
- Expert in making wake up calls, screening calls, do not disturb, call forwarding, follow-up calls for guests.
- Handling Emergency calls (Fire, Bomb, and Doctor) and calls from the house phones.
- Preparing Reports and assisting guests with luggage tags for new arrivals.
- Liaising and coordinating with other departments pertaining to requests and enquiries.
Chennai International Airport (Under Bhadra international Airport services for Etihad Airways)
05.2015 - 12.2015
Job overview
- Assisting guest in facilitation and all the required announcements
- Assisting Guest in Check-in formalities and checking all the required documents (Passports and Visas)
- Handling all the boarding process till the flight takes off
- Co ordinating with the custom officers for baggage clearance
- Handling all the baggage missing complaints
Education
Goodwill CollegeShillong
HSSLC
01.2016
University Overview
- MBOSE
- GPA: 2nd
JettwingsShillong, Meghalaya
High School Diploma
04.2001
Shillong Secondary SchoolShillong
SSLC
01.2011
University Overview
- MBOSE
- GPA: 2nd
Skills
Interpersonal skills
Accomplishments
- Was awarded at Taj Delhi in the year 2018 for reaching the Managing Director's club for receiving maximum feedback.
Interests
Dancing and Acting
Timeline
Faculty Member
Avenues
05.2021 - Current
Front Office Associate & Guest Relation
Vivanta By Taj Guwahati
05.2018 - 12.2020
Front Office Associate
Vivanta By Taj Panaji
04.2017 - 04.2018
Guest Service Associate (Telephone Operator)
Vivanta by Taj Fort Aguada & Vivanta by Taj Holiday Village – Goa
01.2016 - 01.2017
Chennai International Airport (Under Bhadra international Airport services for Etihad Airways)
05.2015 - 12.2015
Jettwings
High School Diploma
04.2001
Shillong Secondary School
SSLC
Goodwill College
HSSLC
DECLARATION
I hereby declare that all of the statements above are true and correct to the best of my knowledge and beliefs. Date: 2023-02-14 Place: Shillong
Personal Values
Responsible, Dedication and Resilient.
Personal Profile
- Fathers Name: Michael Lyngdoh
- Mothers Name: Elimon Kharmuti
- Date of Birth: 08-Mar-1995
- Marital Status: Single
- Address: C/o Michael Lyngdoh, Golf link, Khlieh Shnong, Shillong-793001, Meghalaya.
- Nationality: Indian
- Contact No: +91 9923330578/9957358538/9863577948
- Email I.D: kharmutipatricia@gmail.com