PATRICK B. GALLIHER
Yorktown
Summary
Owner of fitness studio, F45 Training Muncie. Brought in 230 active members within 7 months of opening. Certified Personal Trainer and Nutrition Coach through the National Association of Sports Medicine (NASM). Manages a team of 8-10 coaches to properly execute efficient sales, customer service, retention, and other strategies. BA, Communications graduate with key theoretical and applied studies in Interpersonal Communication, Public Speaking, and Financial Accounting along with valuable cross-functional internships in sales, marketing and customer service.
Sharp business acumen; several years of professional experience in managing broad-scope business operations spanning sales/business development, client/account servicing and human resources through project management, inventory control, administrative, and financial.
Strong communication, consultation, presentation, negotiation, and relationship building skills. Motivating, hands-on leader who effectively hires, trains, develops, and manages dynamic teams.
Overview
13
13
years of professional experience
Work History
Fitness Studio Owner and Sales Director
F45 Training Muncie
2022.01 - Current
- Experience in business development, marketing, and sales (inside and outside)
- Acquired strong leadership skills owning and operating the business
Customer Service Manager
Boyce Systems
2016.01 - 2022.01
- Properly engaged and successfully enhanced employees’ performance.
- Learned how to maintain successful customer relationships
Self Employed Personal Trainer
2015.01 - 2022.01
- Learned how to motivate clients (in person and remote)
- Gaining business administrative experience within the fitness market
- Gaining knowledge on how to get leads for new clients as well as closing sales
Customer Service Representative
Boyce Systems
2014.01 - 2016.01
- Learned how to maintain positive relationships with customers
- Gained product knowledge about Financial Software
Customer Service Representative
Graybar
2013.01 - 2014.01
- Learned how to maintain positive relationships with customers.
- Gained product knowledge
Education
Bachelor of Arts - Communications
Depauw University
Greencastle, IN2013-01
Skills
- Business operations management
- Customer service background
- Financial planning
- Budgeting expertise
- Scheduling coordination
- KPI tracking
- Effective time management
- Employee training
- Confident speaking abilities
- Talent acquisition
- Experience with cloud solutions suite (Saas)
Community Service
- First Presbyterian Church, Elder, 2024-Present, Collaborate with other church leaders to develop and implement strategic plans for church growth.
- Boyce Systems, Board Member, Daleville, IN, 2016-2022, Assisted with business strategies to promote growth, and employee satisfaction.
- Accelerate Indiana’s Municipalities (AIM), Board Member, 2017-2019, Helped organize workshops to assist Indiana’s municipalities, townships, and other entities to strategically follow financial and administrative regulations.
Other Experiences
Sales Intern, WeddingWire-Washington, D.C. 2013
- Gained valuable sales experience by supporting sales team in driving revenue growth
- Effectively researched and identified lucrative potential clients, successfully created approximately 25 qualified leads daily for sales team
Development Intern, Student Support Center-Washington, D.C. 2012
- Developed skills in researching, identifying and penetrating target markets, generating $10K in funding for non-profit organization
Timeline
Fitness Studio Owner and Sales Director
F45 Training Muncie
2022.01 - Current
Customer Service Manager
Boyce Systems
2016.01 - 2022.01
Self Employed Personal Trainer
2015.01 - 2022.01
Customer Service Representative
Boyce Systems
2014.01 - 2016.01
Customer Service Representative
Graybar
2013.01 - 2014.01
Bachelor of Arts - Communications
Depauw University