Patrick Feiler
Indianapolis
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Retail Sales Associate
Nordstrom Rack
Indianapolis
05.2023 - Current
- Assisted customers with product selection and ensured a positive shopping experience.
- Maintained store appearance through effective merchandising and inventory management.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to restock shelves and organize sales floor displays.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Demonstrated knowledge of store products and services.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Operated point-of-sale systems accurately to process payments from customers.
- Participated in team meetings and training sessions.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
Security Officer
Indianapolis Public Library
Indianapolis
05.2021 - 05.2023
- Monitored library premises to ensure safety and security for patrons and staff.
- Conducted regular patrols to identify and address potential security concerns.
- Responded promptly to incidents, providing assistance as needed.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Education
Bachelor of Science - Business Management
Indiana University, Purdue University Indianapolis
Indianapolis, IN 01.1988 - 05.1998
Skills
- Visual merchandising
- Inventory management
- Point-of-sale operation
- Product knowledge
Affiliations
- Volunteer, Indianapolis Museum of Art/Newfields
Indianapolis, Indiana
Timeline
Retail Sales Associate
Nordstrom Rack
05.2023 - Current
Security Officer
Indianapolis Public Library
05.2021 - 05.2023
Bachelor of Science - Business Management
Indiana University, Purdue University Indianapolis
01.1988 - 05.1998