PattaganiPalli Rajesh
Bengaluru
Summary
Accomplished Senior Team Leader with a strong focus on performance training and process improvement. Skilled in managing diverse teams and enhancing operational efficiency, leading to significant achievements in portfolio recovery and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Senior Team Leader
Leadpro Consultancy Pvt, LTD(Bank Of Baroda Collections)
Bangalore
06.2025 - Current
- Managed team of 15 members as Senior Team Leader, fostering collaboration and accountability.
- Oversaw write-off portfolio with emphasis on recovery and collections strategies, enhancing overall financial performance.
- Conducted training sessions for new and existing team members to improve performance and process understanding.
- Directed daily operations of collections team, achieving departmental goals through strategic planning and execution.
- Traced customers using available tools and strategies to improve contactability.
- Handled client inquiries and disputes concerning outstanding debts with expertise.
Team Leader,Operations.
IENERGIZER IT SERVICES PVT .LTD(SBI CRIDIT CARD COLLECTIONS)
Bangalore
07.2024 - 01.2025
- Worked as a Team Leader managing a team of 20 members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented quality control measures to uphold company standards.
- Offered training and support to keep team members motivated and working toward objectives.
Team Leader, Operations .
Altruist Technologies Pvt.Ltd
Bangalore
05.2022 - 07.2024
- Coached and trained 25 team members, improving overall performance and engagement.
- Monitored team performance through regular reviews, providing actionable feedback for continuous improvement.
- Managed customer complaints with empathy and professionalism.
- Performed live call monitoring to ensure quality and
- Generated and improved connectivity ratios, enhancing collection efficiency and effectiveness.
- Managed non-performing assets with over 90 days past due to optimize recovery efforts.
- Handled write-off portfolio with a focus on recovery and collections.
- Contacted overdue customers in the BKT X Collection process.
- I achieved 100% in my (KPI) login adherence, shift adherence, unplanned shrinkage, absenteeism.
Education
Bachelor of Science -
S V University Tirupathi
Palamaner,Chittoor District 12-2021
High School Diploma -
ZPC High School
Keelapatla(Gangavaram Mandal)06-2016
Some College (No Degree) - MPC
MTJC Jr College PLMR
Palamaner(Chittoor District)Skills
- Team leadership
- Team development
- Portfolio management
- Resource allocation
- Quality control
- Problem Solving
- Time management
- Negotiation Skills
- Conflict resolution
- Customer recovery
Languages
English
Advanced (C1)
C1
Telugu
Native
Native
kannada
Upper Intermediate (B2)
B2
Timeline
Senior Team Leader
Leadpro Consultancy Pvt, LTD(Bank Of Baroda Collections)
06.2025 - Current
Team Leader,Operations.
IENERGIZER IT SERVICES PVT .LTD(SBI CRIDIT CARD COLLECTIONS)
07.2024 - 01.2025
Team Leader, Operations .
Altruist Technologies Pvt.Ltd
05.2022 - 07.2024
Bachelor of Science -
S V University Tirupathi
High School Diploma -
ZPC High School
Some College (No Degree) - MPC
MTJC Jr College PLMR